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ITS PARTNERS, LLC Business Process Consultant in GRAND RAPIDS, Michigan

ServiceNow SACM Business Process ConsultantITS PartnersDo you enjoy solving problems? Making the daily life easier for clients? Showcasing your expertise to build processes? Our BPC role will give you an opportunity to use your skills to help customers be more efficient! Take a look below!ITS Partners is a solutions company where we hire people who:ulliValue Trust First/liliAre Driven to the best version of themselves./liliWork and Life are Equal./li/ulWe look for individuals who can add to the culture and bring new solutions.uWhat you will do:/uulliDriving process definition, re-engineering, improvement, and gap analysis of current/to-be processes during workshops with key customer sponsors and stakeholders./liliDeveloping required documentation such as workshop agenda, presentations, gap analysis reports, process flow diagrams, roles/responsibilities/liliIdentifying areas of process improvement (efficiency and effectiveness) and recommending solutions that detail pros, cons and risks./liliProvide hands on assistance with the detailed design and implementation phases for security engagements./liliParticipating in Pre-Sales calls/events and Marketing events as needed to help business./liliExpect up to 80% travel to visit clients and help businesses move forward!/liliAssist delivery teams in resolving critical path issues and challenges during engagements and in basic ServiceNow development activities during engagements./li/uluBPC Details/uulliManaging and communicating process and business requirements to the implementation team as a bridge to ensure that the proposed solutions meet the customer's expectations for the following areas:/liulliSoftware Asset Management/liliConfiguration Management (CMDB)/liliHardware asset management/li/ulliExperience and knowledge in the following frameworks - ITIL, COBIT, ISO/ICE 20000, etc./li/uluDescription of what yoursquo;ll be doing day-to-day./uThis role involves working directly with clients:ulliConducting Assessment Workshops remote/on-site with customers/liliWork with technical consultants to capture customer requirements./liliDemonstrate working knowledge of SAM, HAM, CMDB to clients during workshop./liliOversee the process portion of implementation project./liliProvide guidance to the implication team and customer when changes are requested, or challenges are identified./liliRegularly review the status of the project with the customer, proactively identifying process concern/liliDemonstrate working knowledge of SAM, HAM, CMDB to clients during implementation./liliSales support:/liulliAct as a Subject Matter Expert (SME) on pre-sales calls/liliAttend conferences and in-person events in support of your area of expertise./liliDemonstrate working knowledge of SAM, HAM, CMDB to clients during presales./li/ul/uluWhat you need to be successful:/uulli4+ yearsrsquo; experience with Software Asset Configuration Management (SACM)/liliBachelorrsquo;s degree in computer science or related field, or similar years of experience in a related field/lili4+ years of ServiceNow work experience required./liliSolid experience in requirements gathering, including experience in creating process docume