KPMG Associate Director, Audio Services in Grand Rapids, Michigan
Associate Director, Audio Services
St Louis, Missouri
Requisition #: 31352
Practice Area: Business Support Services
Location: Grand Rapids, MI; St Louis, MO; Montvale, NJ; Dallas, TX
Known for being a great place to work and build a career, KPMG provides audit, tax and advisory services for organizations in today’s most important industries. Our growth is driven by delivering real results for our clients. It’s also enabled by our culture, which encourages individual development, embraces an inclusive environment, rewards innovative excellence and supports our communities. With qualities like those, it’s no wonder we’re consistently ranked among the best companies to work for by Fortune Magazine, Consulting Magazine, Working Mother Magazine, Diversity Inc. and others. If you’re as passionate about your future as we are, join our team.
KPMG is currently seeking an Associate Director, Audio Services to join our KPMG Technology organization.
Contribute to creation of and rolling out strategic roadmap for audio voice services, ensuring the adoption and operationalization of new technologies, i.e., Microsoft for Skype Business, Enterprise Voice, while transitioning from and decommissioning legacy or traditional technology
Lead and perform equipment, software, and firmware updates as recommended by industry standards and directed by the Engineering Team
Lead efforts to diagnose and resolve complex system configuration, production and deployment problems
Oversee the delivery, management and budgetary controls for audio voice services portfolio
Primary point of contact for all audio voice services vendors. Act as project lead for vendor projects, which include installation of equipment for new and renovation facilities
Ensure processes and procedures are documented and maintained; and that asset tracking, inventories, and chargebacks are utilized per department protocol
Minimum of eight years of experience in supporting, maintaining, and configuring Avaya, Cisco, Unity and Microsoft Network equipment and operating systems
Bachelor's Degree or equivalent work experience
Knowledge to work with network security, Network support, to assist with implementation and troubleshooting
Must be able to set goals and participate in strategic initiatives for a team and foster the development of high performance teams while participating in the development of resource plans and structures
Experience with Route Lists, Patterns, Hunt Groups and Global Directory administration experience as well as Cisco Unified Communications Manager 8.x and above administrative experience
Knowledge of Ethernet network topologies both LAN and WAN and Cisco UCS
KPMG LLP (the U.S. member firm of KPMG International) offers a comprehensive compensation and benefits package. KPMG is an equal opportunity employer. All qualified applicants are considered for employment without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service or military status, genetic information, genetic disposition and or carrier status, domestic violence status, personal appearance, family responsibility, matriculation or political affiliation, status with regard to public assistance, or other legally protected status. KPMG maintains a drug-free workplace. KPMG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable local, state or federal law (including San Francisco Ordinance number 131192). No phone calls or agencies please.
KPMG offers a range of medical insurance options to meet your needs as well as prescription drug coverage, health care flexible spending accounts, and dependent day care flexible spending accounts.
Personal Time Off (PTO)
Up to 30 PTO Days per year (depending on job classification/level/years of service).
401(k) and Pension Plans
Dependent Care Flexible Spending Account
Health Care Flexible Spending Account
Mortgage Assistance Program
Hyatt Legal Plan
Benefits vary by employment status.