Huntington National Bank Service Desk Analyst in Flint, Michigan
Work Schedule: Monday - Friday; 7:30 a.m. - 4:00 p.m.
Service Desk AnalystThe Service Desk position provides outstanding customer service at all times. The service desk's role is to provide technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required.This high volume service position will allow you to engage your customer service skills by delivering prompt and accurate answers to our colleagues and the support team. Your daily tasks could also include:Detailed Description:* Provide outstanding service to, and build relationships with Huntington colleagues every day* Work individually and as a team to meet and exceed established goals, i.e., call handle time goals, availability goals and quality goals* Maintain up to date knowledge on Huntington products, services, technology, and procedures* Compile documentation necessary for effectively fulfilling customer needs* Document all notes required in the appropriate systems so that staff can be educated and prepared in being successful* Follow up with customers to ensure issue has been resolved* Drive initiatives that improve the service desk* Partner with internal support groups in providing the best service to our colleagues* Other duties as assignedBasic Qualifications:* Min 1 year of IT support, customer service and call center experience. This can be a combination of professional work experience, internships, academic projects/ coursework.* Associate's DegreePreferred Qualifications:* Candidates must be available to work daytime and evening hours during the week and on some weekends as part of their normal, permanent schedule* Previous banking environment experience preferred* Ability to demonstrate professional verbal communication skills* Ability to quickly resolve complex customer problems using various resources including computer screens and other reference material* Ability to professionally handle irate customers* Ability to use a headset and to sit for long periods of time* Experience with Microsoft Office applications and the Internet* A+ and Network+ certifications* HDI certifications
EEO/AA Employer/Minority/Female/Disability/Veteran/Sexual Orientation/Gender Identity
Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details.
Agency Statement: Huntington does not accept solicitation from Third Party Recruiters for any position
Welcome to Huntington!
At Huntington, we see it as our responsibility to look out for people. There’s a common bond that connects us all as humans, and together, we can make this world better. An amazing thing happens when we look out for each other. Even helping someone in a small way can have a huge impact. It’s the idea at the core of Huntington and one we’re trying to spread.
Our colleagues look out for people by doing the right thing with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values –simple but powerful. If that sounds like you, we hope you’ll apply to join our team. If you’d like to learn more about how Huntington looks out for people, visit http://huntington.com/lookingoutforeachother.
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Huntington National Bank
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