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Apex Systems, Inc Help Desk Support L1 - 1096983 in Flint, Michigan

h3 class="job-company"Description/h3div id="description"The Service Desk position provides outstanding customer service at all times. The service desk's role is to provide technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution. The person will also troubleshoot problem areas (in person, by telephone, or via email) in a timely and accurate fashion, and provide end-user assistance where required. This high volume service position will allow you to engage your customer service skills by delivering prompt and accurate answers to our colleagues and the support team. Your daily tasks could also include:Detailed Description:ulliProvide outstanding service to, and build relationships with colleagues every day/liliWork individually and as a team to meet and exceed established goals, i.e., call handle time goals, availability goals and quality goals/liliMaintain up to date knowledge on products, services, technology, and procedures/liliCompile documentation necessary for effectively fulfilling customer needs/liliDocument all notes required in the appropriate systems so that staff can be educated and prepared in being successful/liliFollow up with customers to ensure issue has been resolved/liliDrive initiatives that improve the service desk/liliPartner with internal support groups in providing the best service to our colleagues/liliOther duties as assigned/li/ulBasic Qualifications:ulli* Min 1 year of IT support, customer service and call center experience. This can be a combination of professional work experience, internships, academic projects/ coursework./lili* Associate's Degree/li/ulPreferred Qualifications:ulliCandidates must be available to work daytime and evening hours during the week and on some weekends as part of their normal, permanent schedule/liliPrevious banking environment experience preferred/liliAbility to demonstrate professional verbal communication skills/liliAbility to quickly resolve complex customer problems using various resources including computer screens and other reference material/liliAbility to professionally handle irate customers/liliAbility to use a headset and to sit for long periods of time/liliExperience with Microsoft Office applications and the Internet/liliA+ and Network+ certifications/liliHDI certifications/li/ulEEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. divVEVRAA Federal Contractor/divdivWe request Priority Protected Veteran Disabled Referrals for all of our locations within the state./divdivWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law pos