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McLaren Health Care Clinic Operations Spec in Flint, Michigan



include: Macomb, Oakland, Port Huron


for providing support for the stabilizing, standardizing, simplifying and

sustaining of Process Excellence within the operations of McLaren Medical Group

(MMG). Actively leads and mentors all levels within MMG in developing problem

solvers to improve the patient care experience, regulatory goals and all

operational metrics such as: core measures, patient safety, quality, cycle

time, rework, patient and employee experience. Works as a direct extension to

the Regional Director of Operations around systematic development and rapid

implementation of lean practice and clinic optimization.

  • Provides support for the analysis, coordination andintegration of clinical processes, particularly those pertinent to strategicobjectives.

  • Providesdirection in performance improvement approaches to creating performanceimprovement plans, defining appropriate aims and measures in collaborationwith service line leadership

  • Leverages clinical information technology, processdesign, change management and evidence to facilitate improvements in thepatient care experience, quality and financial and regulatory goals withemphasis on core metrics. Utilizeslean sigma methodologies to facilitate improvement initiatives.

  • Leads and facilitates teams utilizing project managementskills through the development and refinement of clinical designs,including process flows, order sets, decision support, analytic reporting,documentation templates and online forms. Actsas an ambassador and change agent to build a culture of continuousimprovement.

  • Analyzesand interprets data, operational and procedural problems related toassigned service line projects.

  • Developsmetrics that provide data for process improvement measurement, identifyingindicators for future opportunities.

  • Mentorsproject team members in improvement methods, project management, changemanagement, group dynamics.

  • Implements solutions anddevelops appropriate monitor and control plans to ensure implementationand hardwiring change.

  • Develops and maintainscollaborative relationships with internal and external peers and partners.

  • Develop, trains andmentors on process improvement methodologies with a heavy focus on Lean,Change Acceleration, Rapid Process Improvement and Six Sigma.

  • Maintains effectivecommunication and working relationships with customers and project teammembers.

  • Maintainsdetailed records of project meetings, status and outcomes.

  • Communicatesand reports project status to all stakeholders from staff to seniorleadership.

  • Performs other related job duties as requested.



  • Bachelor’s Degree with amajor in Business Administration, Healthcare, Planning, clinical orclosely related field

  • Five (5) years offull-time experience in a similar role or direct clinical managementexperience

  • Two (2) years ofleadership experience


  • Experiencewith and working knowledge of Lean Six Sigma

  • SixSigma Certification

Equal Opportunity Employer ofMinorities/Females/Disabled/Veterans

Job: Manager

Primary Location: Michigan-Flint-Corporate Srvcs Building-MMG

Organization MMG00-McLaren Medical Group - Admin

Employee Status Regular

Shift Day Job

Job Type Standard

Schedule Full-time

Req ID: 20006025