SpartanNash Retail Systems Technician in Fenton, Michigan
At SpartanNash, relationships matter, and our Corporate team takes that sentiment to heart in the way we work as one totally aligned team, support and respect each other and share the highest standards of excellence. We’re always looking for the next great idea or a new way to approach a challenge, and we collaborate and innovate to achieve our goals.
Responsible to install, troubleshoot, maintain, support and repair personal computer systems and related peripheral equipment for Company and Independent Retail locations. The related peripheral equipment may include wireless hand-held equipment, time clocks, EPS hardware, POS hardware, Microsoft O/S networks and servers, printers and modems.
High School Diploma (Required)
or equivalent combination of education and/or experience.
Two (2) years IT Support experience required; experience in Retail Technology preferred.
Responsibilities and Essential Duties
Responsible to install, troubleshoot, maintain and repair personal computer systems and related peripheral equipment in support of the Company retail environment. The related peripheral equipment may include wireless hand-held equipment, time clocks, EPS hardware, POS hardware, Microsoft O/S networks, servers, printers and modems.
Troubleshoot, identify, analyze, resolve and/or escalate technical and customer problems for POS hardware, software, and telecommunication per established computer support guidelines.
Maintain accurate documentation for inventories and customer records in accordance with established guidelines.
Provide an optimal level of customer satisfaction by identifying technical environment issues and recommending solutions to mitigate problems.
Provide technical support and training to end users to ensure optimal utilization of business system. May provide training to other IT associates.
Identify, analyze, and repair product issues; order and replace parts as needed. Determine and recommend products or services to best fit the customer's needs.
Make recommendations on system development, improvements, optimization or support efforts to minimize cost.
The above statements are intended to describe the general nature and levels of work being performed as assigned for this job. This is not intended to be an exhaustive list of all responsibilities, duties and requirements; additional responsibilities may be assigned as needed.
Knowledge, Skills Abilities
Good written and verbal communication skills. Good organizational, planning and time management skills with outstanding trouble shooting and problem solving skills. Strong customer service skills required. Knowledge of working in multi system, multi-vendor environment. Familiar with IT concepts, practices, and procedures. Strong technical knowledge (Hardware and Software) of micro processor based PC?s, printers, POS terminal hardware and Local (LAN?s) and Wide Area Networks (WAN?s). Familiar with NT 4.0, Windows 2000, Windows XP and Microsoft Office products. Ability to travel up to 25%.
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. May be required to lift and/or move up to 20 pounds. The associate is frequently required to sit/stand/walk. Must be able to travel. While performing the duties of this position, the associate is subject to an office environment and/or distribution or retail setting and is rarely exposed to outside weather conditions. The noise level in the work environment varies; office and retail setting may be low to moderate; distribution center setting may be moderate to high.
General office equipment (i.e., computer, telephone, copy/facsimile machine, etc.)