Hired by Matrix, Inc. Workplace Service Manager in Farmington Hills, Michigan
Workplace Service Manager
Job Location:Farmington Hills
The Workplace Service Manager is responsible for fostering communication between the Company’s LATAM entities and providing regional status updates to the central teams.
The WSM will be responsible and accountable for maintaining customer relationships, identifying service requirements, enrolling customers in standard central services and managing customer satisfaction surveys and customer feedback
No travel restrictions to LATAM countries (Venezuela, Columbia, Argentina, Brazil)
Establish regular communication channels with multiple entities in the LATAM region and the central service teams in Germany
Provide transparency to the status of regional projects through the creation of dashboards and reports
Collect feedback from the LATAM region and identify lapses in the service offerings
Track customer requests and ensure their implementation
Coordinate Microsoft update testing and establish timelines for update deployment
Coordinate software deployments
Facilitate regional satisfaction surveys
Act as a LATAM region liaison to the central service
Accurately collect information from LATAM IT and project impacts of highly technical requests, problems and incidents
Provide escalation to the central service when necessary
3+ years of experience in an IT related field
Knowledge of the capabilities functions of Microsoft SCCM
Knowledge of standard Microsoft technologies (AD, Group Policy, Windows)Customer-oriented and personable
Multi-Lingual - English, Portuguese, Spanish
- Bachelor’s degree in an IT related field or equivalent work experience.
- Microsoft products, customer service, multi-lingual (English, Portuguese, Spanish), dashboards and reporting, project management
Please submit your resume for consideration. Once submitted, feel free to contact Rahul at 630-580-0309 for additional information.
Approx. Duration: 12 months
About Hired By Matrix
Hired by Matrix, Inc. founded in 1986, is a certified Woman-Owned Business Enterprise (WBE) dedicated to providing the highest quality of job opportunities to our candidates and staffing services to our clients. We are a full service staffing firm with experience recruiting and delivering for IT, Accounting & Finance, Administrative & Clerical, Clinical & Scientific, and Marketing disciplines. Our long history in the staffing industry and dedication to excellence are the key differentiators that have fueled our success for over 30 years.
As the staffing industry evolves, Hired by Matrix continues to develop and grow. By combining our expertise with a keen understanding of each client’s needs we are able to source for the most qualified candidates. Our commitment to servicing our clients corresponds with our commitment to finding the perfect match between our clients and candidates and maintaining our relationships long term.
Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days and a 401k option after one year.Equal Opportunity EmployerWBENC CertifiedWOSB Certified*CEO Sharon Olzerowicz serves on the WBENC Board and is a long-standing member of the Forum Governing Group.
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