Hired by Matrix, Inc. Workplace Service Manager in Farmington Hills, Michigan

Workplace Service Manager

Job Type:Contract

Job Location:Farmington Hills

Michigan

Job Description:

Job Overview:

  • The Workplace Service Manager is responsible for fostering communication between the Company’s LATAM entities and providing regional status updates to the central teams.

  • The WSM will be responsible and accountable for maintaining customer relationships, identifying service requirements, enrolling customers in standard central services and managing customer satisfaction surveys and customer feedback

  • No travel restrictions to LATAM countries (Venezuela, Columbia, Argentina, Brazil)

Responsibilities

  • Establish regular communication channels with multiple entities in the LATAM region and the central service teams in Germany

  • Provide transparency to the status of regional projects through the creation of dashboards and reports

  • Collect feedback from the LATAM region and identify lapses in the service offerings

  • Track customer requests and ensure their implementation

  • Coordinate Microsoft update testing and establish timelines for update deployment

  • Coordinate software deployments

  • Facilitate regional satisfaction surveys

  • Act as a LATAM region liaison to the central service

  • Accurately collect information from LATAM IT and project impacts of highly technical requests, problems and incidents

  • Provide escalation to the central service when necessary

Qualifications

  • 3+ years of experience in an IT related field

  • Knowledge of the capabilities functions of Microsoft SCCM

  • Knowledge of standard Microsoft technologies (AD, Group Policy, Windows)Customer-oriented and personable

  • Multi-Lingual - English, Portuguese, Spanish

Education

  • Bachelor’s degree in an IT related field or equivalent work experience.

Skills

  • Microsoft products, customer service, multi-lingual (English, Portuguese, Spanish), dashboards and reporting, project management

Please submit your resume for consideration. Once submitted, feel free to contact Rahul at 630-580-0309 for additional information.

Approx. Duration: 12 months

About Hired By Matrix

Hired by Matrix, Inc. founded in 1986, is a certified Woman-Owned Business Enterprise (WBE) dedicated to providing the highest quality of job opportunities to our candidates and staffing services to our clients. We are a full service staffing firm with experience recruiting and delivering for IT, Accounting & Finance, Administrative & Clerical, Clinical & Scientific, and Marketing disciplines. Our long history in the staffing industry and dedication to excellence are the key differentiators that have fueled our success for over 30 years.

As the staffing industry evolves, Hired by Matrix continues to develop and grow. By combining our expertise with a keen understanding of each client’s needs we are able to source for the most qualified candidates. Our commitment to servicing our clients corresponds with our commitment to finding the perfect match between our clients and candidates and maintaining our relationships long term.

Hired by Matrix offers our contract professionals competitive salaries, benefits after 60 days and a 401k option after one year.Equal Opportunity EmployerWBENC CertifiedWOSB Certified*CEO Sharon Olzerowicz serves on the WBENC Board and is a long-standing member of the Forum Governing Group.

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Hired by Matrix Career Center:http://bit.ly/HbMCareers