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Pontoon Solutions, Inc. Program Consultant II in Farmington Hills, Michigan

divdivdivspanSUMMARY:/spanspanThe Technical Program Consultant assists client's end users through all phases of the client requisition process in order to encourage a fair and competitive environment as well as maintain adherence to program process and compliance. Responsible for developing partnering relationships with client's end user community and gaining a strong understanding of their business. This role requires experience in overall workforce management and the ability to differentiate between labor categories and provide cross functional support, including the offshore space. Required client facing experience to drive conversation and provide guidance on different delivery solutions. Optimize efforts to service client in a high-quality, cost-effective manner for multiple client work locations. Support overflow of requisitions from North America, EMEA and APAC. Works under minimal supervision. /spanspanGENERAL RESPONSIBILITIES:/spanul li class="MsoNormal"spanEvaluates client's project requirements to determine best practice sourcing solution; escalates deviations for client approvals / decision making. Develops deep competency knowledge of the business and supplier community to assist with sourcing recommendations./span/li li class="MsoNormal"spanManages all stages of requisition activity through the use of VMS technology. /span/li li class="MsoNormal"spanOversees the use of VMS technology to ensure optimum, cost-effective, timely, and high-quality results. Provides adequate oversight, training and leadership to ensure end user community and supplier partnerships reach potential./span/li li class="MsoNormal"spanProvides consultative support to end users to clarify job responsibilities, skills and other requirements of specific requisitions. /span/li li class="MsoNormal"spanLeverages recruiting experience to review and shortlist candidate submittals from suppliers to ensure the best qualified candidates are submitted for end user review and placement./span/li li class="MsoNormal"spanPerforms analysis to include cost savings reporting and other quality or efficiency data to help improve operational processes. Understanding of pricing models and what goes in to creation of bill rate along with candidate employment status./span/li li class="MsoNormal"spanProvides program Standard Operating Procedures (SOP) training and updates to supplier and client end user community on a regular basis to ensure understanding and compliance of VMS technology use and overall program cadences. Communicates program procedural changes and updates to program suppliers and client users in a timely manner. /span/li li class="MsoNormal"spanConfirms suppliers appropriately manage their employee on-boarding, employee relations issues, and off-boarding activities. /span/li li class="MsoNormal"spanProvides and analyzes standard program reporting to client end users and stakeholders, to include the support of ad hoc report requests as required. /span/li li class="MsoNormal"spanSupports the MSP in ensuring financial goals and objectives are met or exceeded as well as full compliance on all Pontoon policies and procedures. Assists in providing accurate, timely, and complete daily performance analyses./span/li li class="MsoNormal"spanEstablishes and maintains a proactive, positive working relationship with client end users and suppliers through regular phone and in-person contact. Performs site visits and promotes communication with the client end users within assigned market area or skill set./span/li li class="MsoNormal"spanPart