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Friedman Management Company IT Technician Level 1 in Farmington Hills, Michigan

IT Technician Level 1

Job Details

Level

Experienced

Job Location

Corporate Office - Farmington Hills - Farmington Hills, MI

Position Type

Full Time

Education Level

4 Year Degree

Job Shift

Day

Job Category

Information Technology

Description

Join a growing team of hardworking, self-motivated individuals. As an innovative, successful company we believe employees are our best asset. If you possess dynamic leadership capabilities and welcome a challenging position in a fast paced environment, consider a career opportunity with our organization.Friedman Integrated Real Estate Solutions is one of the Midwest's largest commercial real estate organizations. Friedman offers a full range of services that include: commercial brokerage, property and asset management, investment and loan sale advisory, turnaround management and receivership, space planning and design, construction and project management, graphic design and marketing in addition to a vast array of advisory services. We provide our clients with a single point of contact for the entire range of services we offer.Friedman manages more than 140 commercial properties encompassing more than 16M SF and more than 10,000 apartment homes throughout the United States. Friedmans brokerage team has over 800 current listings with $10 billion in closed transactions. As owners and managers of commercial property for 30 years, Friedman understands what it takes to achieve results that maximize their clients objectives. For more information, please visit: www.friedmanrealestate.com.Friedman offers highly competitive compensation and full benefit packages, including Blue Cross Blue Shield medical insurance, Delta Dental, vision, 401(k) with employer match, and over three weeks of vacation time. Apply today and see why Friedman is the right choice for the next step in your career!

We are seeking a customer service-oriented IT Technician Level 1. You will provide technical support to fellow team members in an efficient and accurate manner. You will be considered as Friedman’s front liner and will solve basic technical hardware and software problems.

Responsibilities:

  • Provide first level resolutions to fellow team members

  • Properly escalate unresolved issues to the next level of support

  • Walk team members through problem solving processes

  • Utilize excellent customer service skills and exceed Friedman’s expectations for service

  • Ensure proper recording, documentation and closure of technical tickets

Requirements:

  • 1+ Years of IT experience in providing support in a business or university setting

  • Excellent spoken English

  • Microsoft certifications preferred

  • Working knowledge of help desk software and remote-control software

  • Knowledge of basic networking required

  • Strong desire to learn technology

  • Only those with strong communication skills and outgoing personalities

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