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Job Information

MiHIN Production Analyst in East Lansing (Remote Temporarily), Michigan

Position Purpose

Production Analyst responsibilities include collecting and entering data in Salesforce or Amazon Web service and maintaining accurate records, carrying out data validation and troubleshooting, and pulling, analyzing, and maintaining subscriptions for reports within Tableau. Our ideal candidate must be familiar with spreadsheets, databases, and online forms. You will work with a data team and Business Analyst Manager. Previous job experience or similar position will be considered an advantage.

A successful Production Analyst will be responsible for maintaining accurate, up-to-date and useable information in our systems.

Duties and responsibilities

  • Conduct business process analysis to identify key business needs, issues and/or gaps

  • Insert customer and account data by inputting text based and numerical information from source documents within Service Level Agreements (SLA)

  • Compile, verify the accuracy, and sort information according to priorities to prepare source data for computer entry

  • Review data for errors, deficiencies or incompatibilities. Make necessary corrections and check output data, follow the escalation process as needed

  • Analyze data validation and conformance outputs and provide feedback to customers

  • Maintain report subscriptions and pull reports per customer request

  • Monitor and troubleshoot production processes impacted by data quality

  • Use pre-built extract, translate and load tools and monitor error log files

  • Job function requires access to PHI for troubleshooting and support.

  • Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy

  • Ensure that information that MiHIN produces, maintains, stores, or transmits remains secure through adherence to MiHIN's Security Policies and Procedures.

Qualifications

  • Bachelor?s in Technology, Business Administration, Finance, Health Administration, or related field

  • 1-2 years working in Salesforce or in a technical field

  • Experience or knowledge of health information technology, including but not limited to electronic health records (EHR), patient care flow, and hospital computer systems

  • Proficiency in MS Office, particularly Excel

  • Excellent analytical, organizational and communication skills are required; expert interpersonal skills; confidence to participate in planning sessions that outline IT solutions that reach business goals

  • Experience gathering requirements from the client/business and providing clear documentation

  • Excels at identifying, analyzing, organizing and solving issues and problems

Direct reports

Could have Interns to provide mentoring

Position reports to Production Analyst Team Lead & Manager, Application & Production Systems

Location

East Lansing or Grand Rapids, MI

FLSA Status

Non-Exempt

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