Greenstone Farm Credit Services Service Desk Specialist – Associate – East Lansing in East Lansing, Michigan

About Us...GreenStone Farm Credit Services is an $8 billion financial services institution with 500 employees in 36 locations throughout Michigan and northeast Wisconsin. GreenStone provides short term and long-term credit to our customers, as well as a variety of other products and services, such as crop insurance, life and disability insurance, accounting services, tax planning and preparation, and appraisals. Primary Responsibilities...ulliProvide the daily operation of the Service Desk support for over 450 employees/liliProvide technical user support in the areas of hardware, software, networking, security and maintenance./liliEnsure all user support calls are fulfilled with the highest level of technology support services./li/ul Position Requirements...ulliBachelor’s Degree in Information Systems, Computer Science or related field/liliEntry level, 1+ years of technical or business support experience preferred./liliMust have the ability to translate technical information into non-technical terms./liliSupport experience in the following areas: Microsoft Environment, basic web application troubleshooting, VPN and advanced networking troubleshooting./liliAbility to troubleshoot a variety of hardware and software./liliStrong organizational, interpersonal and communication skills./liliKnowledge of credit policy, lending practices, and the loan origination process preferred./li/ul Here's What We Can Offer You...GreenStone has an outstanding Total Rewards package, which includes, but is not limited to:ulliSalary commensurate with experience/lili15 vacation days, 12 sick days, and 10 paid holidays per year/lili401(k) plan – up to a 9% employer contribution/match/liliMedical, Dental, Vision, STD, LTD, Life/ADD benefits, etc./lili$100/year Logo Wear allowance/lili$400/year Computer Subsidy/Reimbursement/lili$400/year Wellness Subsidy/Reimbursement wellness programs/liliTuition Reimbursement/li/ul*** Please include your salary requirements in your cover letter