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MiHIN Salesforce Administrator in East Lansing, Michigan

The CRM Administrator is responsible for maintaining the integrity of the customer relationship management system. The position completes system maintenance to ensure the most accurate and actionable data is available to all customer-facing teams. When unique problems require updates to process, the CRM Administrator ensures the external stakeholder need helps refine internal processes. The CRM Administrator applies industry knowledge and experience to help onboard organizations to the statewide network and recommend solutions to problems when company policies require further detail.

What you will do:

  • Utilize existing company policies to manage the customer relationship management system

  • Establish new policies to customer relationship management data can be used for community engagement and internal business reporting

  • Engage with external consultants as needed to enhance the existing customer relationships management system

  • Recommend solutions to problems of moderate scope when company policies require further detail to successfully complete community engagement activities

  • Review work with Associate Manager to ensure company policies are followed and problem-solving skills are strengthened to help increase network participant engagement

  • Ensure that information that MiHIN produces, maintains, stores, or transmits remains secure through adherence to MiHIN's Security Policies and Procedures.

What you bring to MiHIN:

  • Bachelor?s degree or master?s degree in business, health care, social sciences, or related field

  • Salesforce experience

  • 3-5 years of relevant experience with a bachelor?s degree

  • 1-3 years of relevant experience with a master?s degree

What will make us say "wow":

  • Demonstrated ability to customize Salesforce and other customer relationship management systems with little to no external consultant assistance

Direct Reports:

May supervise an intern

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