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Michigan State University Information Technology Professional in East Lansing, Michigan

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Information Technology Professional

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Back to search resultsApply nowJob no:698889

Work type:Support Staff

Pay Grade:11

Major Administrative Unit / College:Information Technology Services

Department:It Services Office Of The Cio 40000401

Sub Area:AP- Professionals

Salary:Salary Commensurate with Experience

Location:East Lansing

Categories:Full Time (90-100%), Administrative Professionals- AP, Information Technology, Union

Position Summary

CVMIT and its Teams provide local dedicated support to the different units within the College. This position provides consultation, desktop support, and classroom support in a fast paced, high energy environment. Provide front-line support operations for the College of Veterinary Medicine. The CVMIT Workstation, Mobility and Classroom Support Team is responsible for independent analysis and diagnostic support of College stakeholders. Acts as an active member of the CVMIT Team to improve processes, and triage incoming customer requests. This may include working with stakeholders to configure, and distribute assets to meet business objectives; designing solutions to support business priorities and objectives; Independently works with customers to analyze problems or needs of limited to moderate complexity, and develops solutions drawing on a high level of expertise in position's assigned technical area to solve problems requiring novel uses of existing technology. Coordinates or leads small cross-function projects (such as 2-3 team members) on an occasional basis.

MSU Information Technology provides the primary leadership for strategic, financial, and policy initiatives affecting information technology (IT) across MSU. MSU IT offers technology resources that support MSU’s mission of providing education, conducting research, and advancing engagement.

Diversity, Equity and Inclusion (DEI) are essential elements, vital to the culture MSU Information Technology endeavors to cultivate. This includes providing opportunities and access for all people which incorporate differences of race, age, color, ethnicity, gender, sexual orientation, gender identity, gender expression, religion, national origin, migratory status, disability/abilities, political affiliation, veteran status and socioeconomic background.

Unit Specific Education/Experience/Skills

Knowledge equivalent to that which normally would be acquired in the first two or three years of a college, technical, vocational program such as an associates degree in computer technology or information systems, with coursework in an information technology specialization related to the area of employment; 1-3 years of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed OR a Bachelors Degree in computer technology or information systems, with coursework in an information technology specialization related to the area of employment; up to six months of related and progressively more responsible or expansive work experience in an information technology area related to the duties to be performed; or an equivalent combination of education and experience; valid drivers license.

Desired Qualifications

Experience working with vendors; experience managing workstations in a complex environment (both Windows and MacOS); knowledge of DNS, DHCP, and LDAP Directory Services. Exceptional customer service values and skills, including ability to successfully resolve conflict constructively and to maintain positive relationship with executive sponsors for customer groups; ability to isolate, analyze, describe, and resolve complex issues; strong reasoning and problem-solving skills; experience with service desk software; ability to work collaboratively in a team environment; ability to work under pressure and consistently meet deadlines; curiosity in new & emerging technologies, with a desire to implement for the betterment of campus and stakeholder experiences.

Equal Employment Opportunity Statement

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, citizenship, age, disability or protected veteran status.

Required Application Materials

Cover Letter and Resume

Special Instructions

Provide 3 references knowledgeable of your work.

Work Hours

STANDARD 8-5

Bidding eligibility ends on 4/13/2021, at 11:55 PM

Advertised:Apr 7, 2021Eastern Daylight Time

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