Rock Family of Companies Vendor Performance Analyst in Detroit, Michigan
The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.
Bachelor's degree or significant relevant experience
3 years of experience working with vendors or managing vendor relationships
Previous knowledge of the mortgage industry and common vendors
Ability to think critically and execute with a sense of urgency
Ability to adapt and be flexible during times of change
Strong written and verbal communication skills
The Vendor Performance Analyst oversees, monitors and reports on the performance of critical vendor functions to enhance performance and partnership. They coordinate and maintain clear communication, provide transparency and act as an ambassador of the company culture.
Coordinate with vendors to collect performance scorecard data
Prepare monthly and quarterly scorecards to support performance reviews
Facilitate performance review meetings with both internal business stakeholders and vendor contacts to review financials, service level agreement (SLA) performance, issue tracking and resolution, and contract compliance
Generate and follow up on performance improvement plans to ensure remediation of issues identified
Collaborate with key business stakeholders on all relevant vendor activities to ensure value is being delivered
Support other Procurement teams as needed
Participate in all RFx (RFP, RFI, RFQ) planning and discussions in an effort to mitigate risk as early in the procurement process as possible
Ensure appropriate off-boarding practices are followed when in-scope vendor engagements end
Who We Are
Rock Central is a Detroit-based professional services company obsessed with delivering innovative, effective solutions to meet the diverse needs of our clients. From legal and finance to technology and public relations, our expertise spans from executive consulting all the way to tactical implementation. We thrive at the intersection of people, process and technology and empower our partners to unleash the maximum potential of their business through unmatched partnership and the entrepreneurial spirit of a startup. From the smallest venture to the largest enterprises, we believe having an impact is never a question – it’s part of our DNA.
This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.
The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at 1-800-411-JOBS.
The Rock Family of Companies uses world-class recruiting and talent management teams to help each member organization recruit the best and brightest. If you’re looking for the next step in your career, you’ve come to the right place.