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Deloitte Specialist, Internal Communications and Change Management in Detroit, Michigan

Specialist, Internal Communications and Change Management

Office of the CEO: Audit & Assurance Strategy Execution Team (ASET)

Job Title: Specialist, Internal Communications and Change Management

Channel/Function: Audit & Assurance (A&A), Deloitte & Touche LLP

Level: Specialist, Internal Communications and Change Management

Travel: During the COVID-19 pandemic, all travel is suspended. Post-pandemic: Up to one week bi-annually with additional travel during peak project times, if necessary.

Group : Office of the CEO: Audit & Assurance Strategy Execution Team (ASET)

About the Audit & Assurance Strategy Execution Team:

The ASET team is aligned to the A&A Strategy Office, reporting to the A&A Chief Strategy Officer, and enables A&A PPMDs and professionals to successfully execute the A&A strategy. In support of A&A strategic priorities, the team drives awareness and action through effective internal communications and change management strategies and fosters employee commitment and sustained strategy adoption to achieve transformational change. This team specializes in the disciplines of change management, internal communications, and employee engagement. The team works closely with A&A Executive Committee leaders and their teams; the team also collaborates with Learning, Public Relations, and Marketing to optimize impact.

Position summary:

Are you a creative thinker with excellent communication and project management skills? Do you have a strategic and executional mindset that can deliver high-value communication and change management results that drive business objectives?

Deloitte is seeking a passionate Internal Communications and Change Management Specialist to join our Audit & Assurance Strategy Execution Team (ASET). The role is responsible for supporting the execution of effective internal communications strategies, plans, and deliverables that drive employee engagement and adoption of large-scale organizational transformation, inclusive of implementation of future of work initiatives, process changes, growth strategies, and technology deployments. You will work closely with your colleagues on an integrated internal communications and change management team, as well as with senior leaders and subject matter experts.

Work you’ll do:

  • Reporting to the Change Management and Communications Manager, work with internal stakeholders to design, develop, and implement communications plans, processes, and content to drive key aspects of the A&A strategy.

  • Develop impactful change management and communications plans that assess business readiness, align stakeholder groups, consider change impacts, and enable and inspire our business of 12,000 professionals to take action; ensure appropriate sequencing of messages and campaign launches through thoughtful internal communication plans.

  • Write and edit timely business-wide internal communications and change management deliverables in support of A&A strategic priorities (e.g., leadership messages, news stories, articles, videos, surveys, talking points, webcast content, business-wide content, internal website pages, frequently asked questions, etc.)

  • Assist with defining and measuring change adoption metrics and key performance indications (KPIs) for change management efforts; support the design and delivery of focus group sessions and survey analysis.

  • Employ strong project and change management skills (initiating, planning, executing, managing, and closing projects to achieve plan objectives); organize and support debrief sessions with project teams.

  • Work with your Coach to design and manage your personal and professional development plan; seek opportunities for professional growth and expansion of communications and change management skills and experiences

Key relationships and development:

  • Develop relationships with fellow communications and change management team members to solve problems

  • Develop trusted advisor relationships and provide communications and change management counsel to key internal clients, including leaders across the organization

Qualifications required:

  • Bachelor’s degree, preferably in Communications, English, or Journalism

  • Minimum 2-3 years’ experience in communications, change management, or a related area

  • Experience in employee communications as part of large-scale change management efforts to drive the implementation of organizational transformation efforts is a bonus

  • Proficiency in Microsoft Office (Word, Excel, PowerPoint: specifically, on presentation, design, and storytelling)

  • Strong writing and editing skills and previous writing/editing experience in internal communications, public relations, marketing, or journalism field

  • Demonstrated expertise in creative and content direction

  • Excellent oral, written, and interpersonal skills

  • Strong knowledge of leading practices in corporate communications and change management impacts

  • Basic understanding of change management frameworks and tactics

  • Experience working collaboratively in a virtual environment with team members across multiple offices/locations

  • Ability to travel as required, if needed (once travel restrictions are lifted)

Key attributes:

  • Strong project management skills, including ability to prioritize tasks and assignments

  • Ability to work independently on multiple assignments while maintaining top-quality deliverables

  • Sense of urgency and responsiveness with the ability to manage multiple task assignments simultaneously and work effectively in a fast-paced environment

  • Strategic thinker, solution-minded; proactive approach with ideas

  • Strong interpersonal relationship skills

  • Detail-oriented, organized, flexible

  • Agile and adaptable to change

  • High-energy, positive attitude, collaborative work style; works well under pressure

  • Professional and positive attitude with internal clients and with colleagues

  • Sense of responsibility and accountability for the success of assigned projects and deliverables

  • Commitment to maintaining discretion and confidentiality at all times when dealing with sensitive or proprietary information

Preferred:

  • Experience with website design and/or content management systems

  • Experience with Adobe Creative Suite and video editing software including Camtasia

  • Data analysis skills and capabilities

  • Change management certifications (e.g., Prosci)

How you’ll grow:

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there’s always room to learn. We offer learning opportunities to help you sharpen your skills in addition to hands-on experience in the global, fast-changing business world. We support the development of leadership and technical skills through leading-edge learning development solutions such as our DLaunch on-boarding program, career milestone learning programs, and on-the-job learning experiences to formal development programs. Deloitte University, our 107-acre, $300M center, demonstrates our commitment to development by delivering an interactive, immersive learning environment that offers a physical campus in a virtual world. Welcoming more than 50,000 learners annually from 81 countries, we're considered one of the leading private companies for growing leadership skills. Explore Deloitte University, The Leadership Center. (https://zoomforth.com/s/deloitte/du#home)

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. (http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html)

Deloitte’s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. (http://www2.deloitte.com/us/en/careers/life-at-deloitte.html?icid=top_life-at-deloitte)

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte’s impact on the world. (http://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html)

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you’re applying to. We also suggest that you brush up on your behavioral and case interviewing skills and practice discussing your experience and job history with a family member, friend, or mentor. Check out recruiting tips from Deloitte professionals. (http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html)

Category: Accounting & Auditing

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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