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Rock Family of Companies Senior UX Strategist in Detroit, Michigan

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

Minimum Qualifications

  • 5 years of experience in a UX strategy role or a comparable field, such as information architecture, UX architecture, UX research, interaction design or human factors

  • Bachelor’s degree in information technology, human-computer interaction, user experience, design, research or related field

Preferred Qualifications

  • 7 years of experience in a UX strategy role or a comparable field, such as information architecture, UX architecture, UX research, interaction design or human factors

  • Master’s degree in information technology, human-computer interaction, user experience, design, research or a related field

  • Expert-level knowledge and experience leading research activities such as user testing, interviews, surveys and competitive analysis

  • Experience in Agile environments and collaborating with cross-functional teams

  • Knowledge of common wireframing and prototyping tools such as Sketch, Invision or Figma

  • Understanding of basic HTML/CSS

  • Excellent written and verbal communication skills

  • Proficiency with Microsoft Office, including Excel, Outlook, PowerPoint and Word

Job Summary

The Senior UX Strategist works closely with designers, developers, writers and product team members across the Rock Family of Companies to drive user research and design a product’s UX architecture through artifacts like wireframes, site maps and user flows to achieve business goals by exceeding client expectations. The Senior UX Strategist also mentors junior and mid-level team members to help level up the capabilities of the team.


  • Define and facilitate design thinking and stakeholder workshops

  • Mentor and train junior and mid-level UX team members on best practices and techniques in user research and UX architecture

  • Independently develop user flows, wireframes and low-fidelity prototypes for rapid, iterative user interface definition and improvement

  • Develop information architecture, site maps and taxonomy backed by client data and behavior

  • Drive UX research and present actionable recommendations and artifacts to business stakeholders based on a strategic analysis of data

  • Lead concept development, including contextual inquiries, persona and scenario development, and ideation sessions

  • Use primary and secondary research sources to understand consumer needs to build upon strategic product recommendations

  • Present and communicate UX recommendations clearly with high-quality artifacts to drive alignment between product managers, business stakeholders, writers, designers, and developers

  • Actively identify research opportunities and methods to use in order to meet business goals and user needs, including sizing and prioritizing tasks to meet deadlines

  • Lead projects and initiatives without significant managerial oversight

  • Understanding of website analytics and tools such as Google or Adobe Analytics, and the ability to derive actionable changes to experiences from those findings

Who We Are

We're America's largest mortgage lender, closing loans in all 50 states. J.D. Power ranked Quicken Loans "Highest in Customer Satisfaction in Primary Mortgage Origination" for the past 11 consecutive years, 2010 - 2020. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for 7 consecutive years, 2014 through 2020, each year the company was eligible. There's a simple reason we've been so successful: We care about the people we work with.

If you're tired of stuffy, bureaucratic workplaces, then you'll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won't find anywhere else. Quicken Loans was once again named to FORTUNE magazine's "100 Best Companies to Work For" list in 2019 and has been included in the magazine's top one-third of companies named to the list for the past 16 consecutive years. In addition, Essence Magazine named Quicken Loans the "#1 Place to Work in the Country for African Americans."


This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at 1-800-411-JOBS.

The Rock Family of Companies uses world-class recruiting and talent management teams to help each member organization recruit the best and brightest. If you’re looking for the next step in your career, you’ve come to the right place.