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Rock Family of Companies Senior Business Analyst in Detroit, Michigan

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

Preferred Qualifications

  • Associate or bachelor’s degree, mortgage lending work experience or equivalent work experience

  • 2 years of IT or mortgage work experience or the equivalent, with an understanding of the specific area of mortgage lending or use of a specific application

  • Understanding of the business as well as the partner team’s goals and vision

  • Ability to identify and analyze business problems, find opportunities and offer solutions

  • Ability to clearly articulate and effectively write business requirements

  • Ability to understand and use XML and/or JSON

  • Ability to document simple (non-complex) processes related to this team member’s primary responsibilities through the use of technical flow charts

  • Ability to handle aggressive deadlines and balance multiple responsibilities while maintaining system integrity

  • Demonstrated passion for learning about our business and technology

Job Summary

The Senior Business Analyst is the liaison between the business and the Technology team, working closely with our business partners to identify and determine how technology can be used to best support and enhance their day-to-day processes. The Senior Business Analyst creates clear, understandable recommendations and solutions that engineers and the Technology team can use to create systems and tools to meet the needs of their clients. This team member creates recommendations and functional specifications and also tests changes.


  • Work with specific teams within the business to determine their technology needs

  • Work with a variety of partners, such as business consultants, business team members, engineers and quality assurance specialists, to deliver quality technology solutions

  • Work inside one primary application and also with other supporting applications

  • Write use cases or specifications for changes

  • Define test conditions

  • Develop accurate and complete test plans

  • Test implemented changes for bugs and accuracy to the business requirements

  • Provide communication to business partners about when new features will be available

  • Analyze how the request impacts other systems and business processes

Who We Are

We're America's largest mortgage lender, closing loans in all 50 states. J.D. Power ranked Quicken Loans "Highest in Customer Satisfaction in Primary Mortgage Origination" for the past 11 consecutive years, 2010 - 2020. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for 7 consecutive years, 2014 through 2020, each year the company was eligible. There's a simple reason we've been so successful: We care about the people we work with.

If you're tired of stuffy, bureaucratic workplaces, then you'll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won't find anywhere else. Quicken Loans was once again named to FORTUNE magazine's "100 Best Companies to Work For" list in 2019 and has been included in the magazine's top one-third of companies named to the list for the past 16 consecutive years. In addition, Essence Magazine named Quicken Loans the "#1 Place to Work in the Country for African Americans."


This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at 1-800-411-JOBS.

The Rock Family of Companies uses world-class recruiting and talent management teams to help each member organization recruit the best and brightest. If you’re looking for the next step in your career, you’ve come to the right place.