Rock Family of Companies Resource Recording Analyst in Detroit, Michigan
The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.
1 year of experience in customer service
Title, mortgage, real estate processing, banking or finance experience
Proficient knowledge of the Microsoft Office suite
The Resource Recording Analyst resolves rejections on documents that were sent to the county to be recorded. This team member handles a high volume of incoming requests and ensures effective communication among internal teams, external entities, borrowers and clients.
Analyze document errors to determine the best solution
Communicate with borrowers and clients regarding any post-close issues and collect the necessary information to find a solution
Coordinate document signings with borrowers and notaries
Work with multiple recording vendors to resolve issues
Who We Are
Amrock is one of the largest providers of title insurance, property valuations and settlement services in the nation. The company is an authorized agent of the highest-rated title insurers in the industry, and its solutions power many of the nation's largest residential lending institutions. Amrock is a preferred provider to five of the top 20 Fortune 100 companies and many of the largest residential mortgage lenders. The company is based in Detroit and retains regional operating centers in Ohio, California, Pennsylvania and Texas.
This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.
The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at 1-800-411-JOBS.
The Rock Family of Companies uses world-class recruiting and talent management teams to help each member organization recruit the best and brightest. If you’re looking for the next step in your career, you’ve come to the right place.