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GM Financial Operational Risk Specialist in Detroit, Michigan

The mission of the Operational Risk Management Central Team is to support the GM Financial' s International Operations with the methods, guidance, and processes to support operational risk identification, assessment, treatment, monitoring and reporting to minimize uncertainty in meeting the organization's objectives.Reporting to the Senior Manager of IO Operational Risk, this role is responsible for oversight and support the GMF IO Operational Risk Framework with key focus and prioritization to the management, escalation, and remediation of operational risk events from internal and external sources. This role has high visibility and requires ongoing collaboration with Country Operational Risk teams, GMF Global Functions, and International Operations Business Units to ensure proper capture, escalation, monitoring, and closure of Operational Risk Events. This role will also be responsible for reviewing, analyzing, and classifying external risk events in for internal analysis and review. This role will be responsible for managing and producing reporting including aggregated analysis, status reports, and escalation of significant risk events to senior management and will maintain program-level governance elements.The right candidate for this role will have the opportunity to learn and advise on all components of the Operational Risk Framework and will gain in-depth knowledge of GMF's International Operations. The selected candidate will need to demonstrate a strong results-oriented work ethic and maintain professional skepticism.


  • Program Governance

  • Maintain oversight and support of operational risk event management processes and procedures for GMF IO Country Operations and Global Functions

  • Track and manage program initiatives and projects using project management tools and applications

  • Risk Event Administration

  • Aggregate, analyze, and classify operational risk events reported by the business in accordance with predefined escalation thresholds and processing requirements

  • Support and / or perform root cause analysis in partnership with stakeholders and business units

  • Advise in the definition and development of remediation plans and assess the cost/benefit of the implementation

  • Foster preventive, corrective and directive actions in order to ensure continuous improvement in control environment

  • Aggregate and analyze operational risk event data produced by risk partners and other departments

  • Track, monitor and report on remediation plans created to address control gaps/deficiencies

  • Perform validation and testing of risk event remediation plans prior to closure

  • Data Management and Technology

  • Ensure comprehensive records of operational risk events identified across the business using the designated corporate risk register / applications

  • Serve as SME for operational risk technology platforms and data sources that support the risk event management process and drive continuous improvement of these solutions

  • Reporting

  • Create and manage monthly and ad-hoc operational risk event reporting using Business Intelligence tools

  • Identify trends in operational risk data collected from the business and make recommendations based on observations and patterns

  • Assist with any reporting requirements to internal committees or Senior Leadership

  • Training

  • Support the creation of training and awareness materials for Business Units, Risk Partners, and the Operational Risk team

  • Deliver program training to core stakeholders

  • Perform other duties as assigned

  • Conform with all company policies and procedures


  • Knowledge of risk management industry standards including ISO 9000, ISO 31000, COSO

  • Proven decision-making skills and the ability to influence others without authority

  • Ability to demonstrate subject matter expertise to other risk disciplines, business units and corporate functions to support adherence to Framework components


  • Microsoft Office Suite – Word, Excel, PowerPoint, Access Applications

  • Previous experience working with business intelligence tools including Microsoft Power BI, Tableau, or Cognos

  • Project Coordination or Management experience

  • Previous experience with Microsoft SharePoint and Salesforce

  • Previous experience with Governance, Risk, and Compliance software


  • High School Diploma required

  • Bachelor’s Degree in Business / Finance, Operations Management, or related field required


  • 2-3 years Financial Services or related experience Background in non-financial risk management, compliance, audit, or operations preferred


  • Audit, Risk Management, Governance, or Compliance areas preferred


Requisition ID: 2020-38335

External Company URL: www.gmfinancial.com

Street: 200 Renaissance Center