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Rock Family of Companies Military Veteran - Tour of Duty Associate - Security Support Specialist in Detroit, Michigan

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.


  • Must be a recently transitioned military veteran, military spouse, actively serving National Guard or Reservist

  • Understanding/knowledge of IT networking

  • Proficiency computer skills with advanced skills in Microsoft Outlook, Word and Excel

  • Understanding of basic troubleshooting and PC/software-related problems

  • Excellent written and verbal communication skills

  • Excellent time management skills

  • Aptitude for identifying opportunities and taking appropriate action

  • Highly motivated and focused personality

  • Flexible schedule

What'll Make You Special

  • 2 years of college

  • 2 years of experience

  • Criminal Justice educational background preferred but not required

  • Physical Security or Law Enforcement background preferred but not required

Job Summary

The Quicken Loans Tour of Duty program is an exclusive 6-month program designed to give recently transitioned veterans the opportunity to gain priceless, hands-on experience at an award-winning company. The Tour of Duty Associate learns how it feels to be in the civilian workplace, participate in events around the city of Detroit and become a valuable member of our team. Are you the type of person who strives to make a difference? Technology Tour of Duty Associates make a difference for our clients and our company every day.

The Security Support Specialist provides assistance and office support to the Security Technology team and other related areas of the business. Duties include processing phone calls, emails and service requests; participating in new hire orientation; providing basic IT support of security products; and software troubleshooting. This team member must have the ability to adapt to new projects and duties as assigned by the team leader.


  • Perform and oversee device programming and configuration

  • Make system modifications and changes

  • Perform daily enterprise system checks and status

  • Document issues within the system and take corrective action

  • Perform preventive maintenance

  • Perform system archives and backups

  • Develop, update and maintain systems components lists and inventories

  • Verify/validate system components and configurations

  • Handle mapping of security devices

Who We Are

Rock Security offers 24/7 safety and security services and training to Rock Family of Companies team members, tenants and visitors. We’re proud to be part of collaborative public-private partnerships working toward the common goals of enhancing the safety of everyone who lives, works and visits Detroit, Cleveland and our other home cities.


This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at 1-800-411-JOBS.

The Rock Family of Companies uses world-class recruiting and talent management teams to help each member organization recruit the best and brightest. If you’re looking for the next step in your career, you’ve come to the right place.