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Rock Family of Companies Learning Experience Administrator in Detroit, Michigan

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

Preferred Qualifications

  • 3 years of LMS administration experience

  • Degree in instructional/educational technology or equivalent experience

Job Summary

The Learning Experience Administrator is responsible for the configuration, updates, maintenance and administration of the organization's learning system(s).

Responsibilities

  • Audit and assess platform configurations to follow best practices and improve user experience

  • Maintain and communicate platform updates to internal stakeholders

  • Coordinate and assist internal technology teams when implementing and updating integrations

  • Plan, manage and communicate new platform features and functionality

  • Set up and maintain curricula, courses and offerings for training content based on business needs and established best practices

  • Implement and test platform configuration changes to enhance user experience

  • Provide end-user training and support of the organization's learning systems, including answering questions, providing advice and basic troubleshooting to resolve problems; investigate and seek solutions to complex issues

  • Provide training and develop job aids for other team members in using the system and maintaining content

  • Create, deliver and communicate reports and analytics from various learning experience platforms

  • Provide first-level technical troubleshooting and assistance to learning system users in navigating and completing training, escalating system issues to the internal technology team and vendor(s) as applicable

  • Participate in special projects and perform other duties, as assigned

Who We Are

Rock Central is a Detroit-based professional services company obsessed with delivering innovative, effective solutions to meet the diverse needs of our clients. From legal and finance to technology and public relations, our expertise spans from executive consulting all the way to tactical implementation. We thrive at the intersection of people, process and technology and empower our partners to unleash the maximum potential of their business through unmatched partnership and the entrepreneurial spirit of a startup. From the smallest venture to the largest enterprises, we believe having an impact is never a question – it’s part of our DNA.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group. "

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at 1-800-411-JOBS.

The Rock Family of Companies uses world-class recruiting and talent management teams to help each member organization recruit the best and brightest. If you’re looking for the next step in your career, you’ve come to the right place.

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