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Henry Ford Health System Lab Service Representative (Lab Support Services) - Part Time (20hrs/wk) - Detroit/Midnights in Detroit, Michigan

GENERAL SUMMARY:

Helps to identify and meet the needs of laboratory customers. Corresponds by telephone to provide information and resolve problems related to test requests, submission requirements, and result status. Uses information systems to gather data and track client encounters. Depending on site-specific job duties, may perform specimen collection as a primary duty. Must demonstrate competency, reliability, productivity, and compassion on a sustained basis.

PRINCIPLE DUTIES AND RESPONSIBILITIES:

  • Interacts with laboratory customers as a resource for test requests, submission and specimen requirements, supplies, results, and use of the Laboratory Information Systems.

  • Demonstrates strong customer service focus by serving as a role model to laboratory staff in the areas of communication, teamwork, ownership, reliability, and sensitivity.

  • Understands and uses service recovery concepts and tools.

  • If applicable to the location, performs all Laboratory Assistant duties including specimen collection, with an acceptable level of competency.

  • Coordinates expedited handling of routine and special test requests, including specimen processing, transportation, and reporting.

  • Trains employees, students, and/or laboratory customers, which may involve occasional visits to customer sites.

  • Implements systems to track client encounters and ensure timely follow-up. Maintains and reports performance information on laboratory service standards.

  • Coordinates expedited handling of special test requests, including arrangements for transportation and reporting.

  • Complies with established departmental and institutional policies and procedures, objectives, quality assessment and improvement programs, safety, environmental, and infection control standards.

  • Performs other related duties as assigned or requested.

KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

  • High school graduate

  • Requires two to three years of clinical laboratory experience with a working knowledge of specimen collection, handling, preparation, and work flow.

  • Near Acuity: Ability to see clearly at 20 inches or less.

  • Depth Perception: Ability to judge distance and space relationships.

  • Accommodation: Ability to adjust vision to bring objects into focus.

  • Color Vision: Ability to distinguish and identify different colors necessary to perform job functions.

  • Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS Customer Service policy as summarized below:

  • Communication

  • Understanding

  • Sensitivity

  • Teamwork

  • Ownership

  • Motivation

  • Excellence

  • Respect

  • Must practice the customer service skills as provided through ongoing training an in-services.

  • Must possess the following personal qualities:

  • Self-direction:

  • Flexibility and commitment to the team concept;

  • Demonstrates teamwork, initiative and willingness to learn;

  • Demonstrated knowledge and practice of effective customer service skills;

  • Willing to instruct others;

  • Open to new learning experiences;

  • Demonstrate customer service values.

WORKING CONDITIONS:

  • Regularly exposed to infection from disease-bearing specimens, organs and tissues.

  • Occasionally exposed to radiation hazards.

  • Exposed to hazards from electrical/mechanical/power equipment.

  • Exposed to odorous chemicals and specimens.

  • Exposed to housekeeping/cleaning agents/chemicals.

  • May be exposed to toxic chemicals.

  • Exposed to explosive or flammable chemicals, gases.

  • Subject to burns and cuts.

  • Exposed to hot or noisy equipment.

  • Exposed to hot and humid work environment.

  • Variations in temperature from hot to cold.

  • Subject to work interruptions and changing priorities.

  • Occasionally subjected to irregular hours.

  • May be required to handle absentee replacement on short notice.

REQUIRED EQUIPMENT:

  • Eye and face protection, gown, lab coat, apron, mask, non-sterile medical gloves, and utility gloves, as required by task or duties.

PHYSICAL DEMANDS:

  • Moderate physical effort that may require the ability to lift/carry up to 25 lbs.

  • Occasional prolonged standing/walking or sedentary work.

  • Occasionally pushes/pulls or moves/lifts equipment/supplies.

  • Manual dexterity and mobility.

  • Occasional reaching, stooping, bending, kneeling, crouching.

Pay Grade:

G16

Overview Under the leadership of President and CEO Wright L. Lassiter, III, Henry Ford Health System is a $6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s major academic medical centers, receiving between $90-$100 million in annual research funding and remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical education and training, the health system has trained nearly 40% of physicians currently practicing in the state and also provides education and training for other health professionals including nurses, pharmacists, radiology and respiratory technicians. visitHenryFord.com. Benefits Whether it's offering a new medical option, helping you make healthier lifestyle choices or making the employee enrollment selection experience easier, it's all about choice. Henry Ford Health System has a new approach for its employee benefits program - My Choice Rewards. My Choice Rewards is a program as diverse as the people it serves. There are dozens of options for all of our employees including compensation, benefits, work/life balance and learning - options that enhance your career and add value to your personal life. As an employee you are provided access to Retirement Programs, an Employee Assistance Program (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits. Equal Employment Opportunity/Affirmative Action Employer Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.
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