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Henry Ford Health System IT Intake & Entitlement Analyst in Detroit, Michigan


In support of the entire health system, the Intake and Entitlement Analyst utilizes a body of technologies, processes and practices designed to protect networks, computers, programs and data from unauthorized access. This role may also be a backup for additional roles in their immediate area. This position will work in a collaborative effort with IT, the Project Management Office (PMO), and all system leadership (Supervisor and above) to assure requests for system access and all vendor onboarding/ terminations are in compliance with policies, applicable laws and regulations. Additionally, this role works closely with the Information Privacy and Security Office (IPSO) to ensure that all areas of compliance are met and that required documentation is complete for all non-employee roles, including, but not limited to vendors, contractors, consultants, and partners to support the mission and goals of Henry Ford Health System Identity Management strategy. No direct supervisory responsibilities.


  • Associate's Degree in Information Systems, Computer Science or a related field is preferred.

  • In lieu of degree, candidate must have a minimum of two (2) years of experience in Identity Management with a focus on entitlement and vendor relationships.

  • Three to five (3-5) years of experience in a professional business environment.

  • One to two (1-2) years of experience in an identity management related field with a focus on vendor connectivity.

  • Proven ability to communicate professionally and effectively in written or oral format, along with the ability to think analytically and solve customer problems is required.

  • General understanding of application services and authorization.

  • Proficiency with request management and ticketing systems (ServiceNow preferred).

  • Proficiency with Microsoft Office applications.

  • Familiar with HR systems (PeopleSoft preferred).

  • General knowledge of account administration.

  • Excellent customer service and interpersonal skills demonstrated both over the phone and face-to-face in order to communicate technical information in non-technical terms.

  • Consensus building and collaborative interpersonal skills.

  • Ability to analyze trends in intake and make proactive recommendations to adjust workload.

  • Ability to work under pressure, establish priorities and respond with urgency.

  • Self-motivated.


    Under the leadership of President and CEO Wright L. Lassiter, III, Henry Ford Health System is a

    $6 billion integrated health system comprised of six hospitals, a health plan, and 250+ sites

    including medical centers, walk-in and urgent care clinics, pharmacy, eye care facilities and

    other healthcare retail. Established in 1915 by auto industry pioneer Henry Ford, the health system

    now has 32,000 employees and remains home to the 1,900-member Henry Ford Medical Group, one

    of the nation’s oldest physician groups. An additional 2,200 physicians are also affiliated with the

    health system through the Henry Ford Physician Network. Henry Ford is also one of the region’s

    major academic medical centers, receiving between $90-$100 million in annual research funding and

    remaining Michigan’s fourth largest NIH-funded institution. Also an active participant in medical

    education and training, the health system has trained nearly 40% of physicians currently practicing

    in the state and also provides education and training for other health professionals including nurses,

    pharmacists, radiology and respiratory technicians. visitHenryFord.com.


    Whether it's offering a new medical option, helping you make healthier lifestyle choices or

    making the employee enrollment selection experience easier, it's all about choice. Henry

    Ford Health System has a new approach for its employee benefits program - My Choice

    Rewards. My Choice Rewards is a program as diverse as the people it serves. There are

    dozens of options for all of our employees including compensation, benefits, work/life balance

    and learning - options that enhance your career and add value to your personal life. As an

    employee you are provided access to Retirement Programs, an Employee Assistance Program

    (Henry Ford Enhanced), Tuition Reimbursement, Paid Time Off, Employee Health and Wellness, and a whole host of other benefits and services. Employee's classified as contingent status are not eligible for benefits.

    Equal Employment Opportunity/Affirmative Action Employer

    Equal Employment Opportunity / Affirmative Action Employer Henry Ford Health System is committed to the hiring, advancement and fair treatment of all individuals without regard to race, color, creed, religion, age, sex, national origin, disability, veteran status, size, height, weight, marital status, family status, gender identity, sexual orientation, and genetic information, or any other protected status in accordance with applicable federal and state laws.