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ICF Consulting Group, Inc. IT Business Analyst / Flexible Location in Detroit, Michigan

IT Business Analyst

Flexible work location

7am-4pm ET work hours

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth.

ICF is seeking an IT Business Analyst to work within a dynamic and highly innovative team environment in our Innovation & Customer Engagement Group. The IT Business Analyst will support tasks within the software development cycle and be responsible for system data together with the business intelligence it provides, particularly with Sightline Mobile. Support project delivery on IT projects for the energy efficiency and utility sectors, including partnering with ICF subject matter experts on project execution.

You may be required to participate in periodic drug testing and background checks.

Key Responsibilities

  • Support all aspects of the software development cycle including requirements, design, testing, and delivery of energy efficiency tracking and reporting tools

  • Work with stakeholders of IT systems to define the system requirements and design approach

  • Develop an understanding of the client processes and procedures and assist with making improvements relative to technology

  • Work with a team of senior technologists and to deliver solutions for clients

  • Support users through training, as well as provide one-on-one technical assistance

Basic Qualifications

  • Bachelor's degree in a related field

  • 3+ years of experience

  • ProntoForms or related mobile data collection apps experience

  • Experience in the development of standard system documentation, testing software, tracking issues and working with developers to ensure that requirements are being met

  • Comprehensive knowledge and experience in MS Office products, such as Excel, Visio, and PowerPoint

  • Experience in the development of standard documentation – requirements specifications, use cases, design specifications, test plans and test scripts and other supporting system documentation

Preferred Skills/Experience

  • Experience/Exposure in the utility, energy, and/or energy efficiency sectors is a plus

  • Strong customer service focus, project planning, and organizational skills

  • Ability to balance and prioritize multiple projects to meet goals, deliverables, and deadlines

  • Ability to work collaboratively and cohesively in a team environment

  • Strong organizational skills and customer service focus a plus

  • Experience with issue tracking and project management tools such as JIRA, Sharepoint or Smartsheet

  • Solid requirements gathering and facilitation experience

  • Experience with testing software, tracking issues and working with developers to ensure that requirements are being met

  • Ability to coordinate diverse program stakeholders

  • Ability to work collaboratively and cohesively in a team environment

Working at ICF

Working at ICF means applying a passion for meaningful work with intellectual rigor to help solve the leading issues of our day. Smart, compassionate, innovative, committed, ICF employees tackle unprecedented challenges to benefit people, businesses, and governments around the globe. We believe in collaboration, mutual respect, open communication, and opportunity for growth. If you’re seeking to make a difference in the world, visit www.icf.com/careers to find your next career. ICF—together for tomorrow.

ICF is an equal opportunity employer that values diversity at all levels. (EOE – Minorities/Females/ Protected Veterans Status/Disability Status/Sexual Orientation/Gender Identity). For more information, please read our EEO & AA policy.

Reasonable Accommodations are available for disabled veterans and applicants with disabilities in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. Read more about non-discrimination: EEO is the law and Pay Transparency Statement.

Michigan Remote Office (MI99)Need help? We're here:ICFCareerCenter@icf.com

About ICF

ICF (NASDAQ:ICFI) is a global consulting services company with over 7,000 full and part-time employees, but we are not your typical consultants. At ICF, business analysts and policy specialists work together with digital strategists, data scientists and creatives. We combine unmatched industry expertise with cutting-edge engagement capabilities to help organizations solve their most complex challenges. Since 1969, public and private sector clients have worked with ICF to navigate change and shape the future. Learn more at icf.com.

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