Ally IT Application Sustain Associate in Detroit, Michigan

Position Description

The Application Developer will perform a sustain function that includes administration, support, testing, and implementation of application solutions in support of business needs in the Risk, Audit and Compliance areas. This individual will be assigned to multiple simultaneous applications and/ or projects, serving as primary or back-up sustain lead.

Job Responsibilities

  • Serve as liaison between business users and the technology organization

  • Serve as point of contact in addressing, troubleshooting issues with the supported applications

  • Drive and perform application maintenance tasks (diagnostics, troubleshooting, upgrades, system testing, etc.)

  • Comply with Change Management, Release Management, IT Risk & Compliance processes and standards

  • Develop deep understanding of the business needs met with the supported application(s)

  • Develop deep understanding of the technical aspects of the supported application(s)

  • Create and maintain application documentation


  • Information Systems, Computer Science or Computer Engineering degree and 2+ years of experience, or equivalent

  • Experience working with Business Intelligence tools (Tableau, PowerBI, Qlikview, Spotfire)

  • Experience supporting/ customizing COTS products; service orientated, collaborative attitude with both peers and internal customers

  • Knowledge of infrastructure layers, hardware, OS, virtualization, storage, network, database and security in the context of application architecture

  • Experience in governed IT environment; understanding of data security requirements, policies and auditing processes

  • Technical aptitude, attention to detail, and strong problem-solving capabilities

  • Ability to communicate technical information to non-technical users

  • Knowledge of Project Management methodologies and tools in relation to tracking progress and reporting project status results

Ally Overview

Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.

Business Unit/Enterprise Function

Ally's Information Technology (IT) organization is focused on supporting and improving the position of our industry-leading business franchises through cost effective, innovative IT solutions, as well as overseeing critical functions that enable the day-to-day operations of the entire Ally Financial enterprise. IT is also responsible for the administration and execution of information protection, disaster recovery and IT risk management.

Total Rewards Information

Ally's compensation program offers market-competitive base pay and pay-for-performance incentives (bonuses) based on achieving personal and company goals. Plus, we have a flexible paid-time-off program including time off for volunteer opportunities. Ally's Total Rewards Program is designed to enrich your life at work -- and outside of it and includes:

  • Industry-leading 401K retirement savings plan with matching and company contributions

  • Wellness program encouraging healthy living with financial rewards

  • Flexible health insurance options including dental and vision

  • Pre-tax Health Savings Account with generous employer contributions

  • Pre-tax commuter benefits

  • Other work-life integration benefits including parental and caregiver leave, adoption assistance, backup child and adult/elder day care program, child care discounts, tuition reimbursement, LifeMattersĀ® Employee Assistance Program, subsidized and discounted Weight WatchersĀ® program and other employee discount programs

Ally is an Equal Opportunity Employer

We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.

Job Title: IT Application Sustain Associate

Company: Ally Financial Inc.

Category: Information Technology

BU Function: IT

Requisition ID: 18-5707