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Seegrid Field Service Technician (Detroit, MI) in Detroit, Michigan

Seegrid is the leading provider of self-driving industrial vehicles and user-friendly, enterprise software solutions. We are seeking energetic, bright, and friendly people to help achieve our vision: to fortify global supply chains and create profitable economies with safe, seamless, and smart mobile robotics solutions. Today, Seegrid accelerates Industry 4.0 for the world?s largest brands. Global leaders in manufacturing, distribution, and e-commerce fulfillment rely on Seegrid?s full suite of solutions and services, including vision-guided vehicles, fleet management software, actionable analytics, and best-in-class service and support. Our unique and proven technology sets us apart?our automation solutions have safely driven millions of autonomous miles in real production facilities without a single personnel safety incident. Are you ready to transform the future?

About the Role:

We currently have an opening for a Field Service Technician to join our team. Our Technicians are the face of Seegrid that provide exceptional on-site customer care and timely resolutions. You will provide support to the robotic powered industrial vehicles installed at customer sites located across the country. While this role requires you to be on the front-line, you will have some of the best minds in engineering, robotics and customer support behind you. Our company culture is one of the many reasons why Seegrid was voted as the #1 place to work in Pittsburgh small business category. We inject passion into our work so that our customers look brilliant and achieve their goals. If you love to discover new places, have an enthusiasm for problem solving, and thrive off of customer interactions, this could be the opportunity for you. This position will be located near Dallas, TX.

Key Responsibilities:

  • Possess a unique combination of hands-on problem solving, analytical thinking and a customer-service spirit

  • Manage and conduct all on-site troubleshooting, repair and testing tasks for powered industrial trucks, robotic and vision guided systems

  • Partner with Seegrid Support, Engineer and Customer Success teams to provide the best possible resolution to customer concerns

  • Work with a collaborative attitude and team spirit in an ever-changing dynamic environment

  • Coach customer staff on safety, operation and maintenance best practices

  • Maintain detailed daily record keeping and reporting, including resolutions implemented, records of time, expenses and materials

  • Remain prepared for customer service calls which most likely require travel on short notice

  • Take ownership on-going skill development be engaging in regular product and software trainings

Requirements & Experience:

  • Associates degree in electrical/mechanical technology, or at least 3 years of experience in related field

  • Ability to work long hours in noisy and busy environments

  • Ability to lift 50 pounds

  • Strong customer interface with commitment to customer satisfaction

  • Excellent written and verbal communication skills

  • Good technical knowledge of Windows; proficient in Microsoft Office

  • Strong work ethic and willingness to learn

  • Ability to travel extensively both domestically and internationally and maintain a clean driving record - Passport is required

  • Must be a highly responsible individual who can work independently and with minimal supervision

Nice to have:

  • Linux Experience is a strong plus

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Seegrid is an equal opportunity employer Minorities/Females/People with Disabilities/Protected Veterans/Sexual Orientation/Gender Identity.

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