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Job Information

DXC Technology Entry Field Technician Support Rep in Detroit, Michigan

Job Description:

Essential Job Functions

· Interfaces with end-users to resolved technical issues related to migration through email, chat, or phone. Review information provided to diagnose and troubleshoot the issue based on established processes, routine procedures, and scripts.

· Setup hardware for imaging, installing and configuring software and drivers

· Updating, implementing, and maintaining procedures

· Prioritizing initiatives based on business needs and requirements

· Monitor project progress by tracking activity; resolving problems; publishing progress reports; recommending actions

· Work on more than one project at a time and so must constantly reevaluate their priorities and deadlines

· Maintains currency regarding routine technological, product, process, and/or other advances, specifically in the line of service, to ensure team performance and achieve team objectives.

Required Qualifications

· High school diploma or G.E.D.

· Fluently speak and write in English

· A minimum of 1 years’ experience in troubleshooting and diagnosing various issues

· A minimum of 1 years’ experience in using remote access tools

· Competency in troubleshooting Windows 10

· Competency in troubleshooting basic hardware issues

· Competency in troubleshooting basic networking issues

· Basic understanding of SCCM Deployments; Imaging devices and pushing software

· Advanced Time Management Skills

Other Qualifications

· Basic interpersonal skills to interact with clients and team members

· Basic communication skills

· Basic organization skills to balance and prioritize work

· Basic analytical and problem-solving skills

DXC Technology is EEO F/M/Protected Veteran/ Individual with Disabilities

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