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Blue Cross Blue Shield of Michigan Director of Experience Design & Design Thinking in Detroit, Michigan


Responsible for leading the team of designers that will support the advanced design initiatives of the Enterprise. This includes supporting both the strategic and tactical initiatives such as designing experiences for enterprise strategies as well as specific project implementations within the business units.

  • Responsible for creating, owning, and setting the vision and purpose of design throughout the organization.

  • Lead the design-thinking methodology throughout organization.

  • Oversee hiring and mentoring of the design leaders and other User Experience, User Interface and Design Research Designers. Conceptualize and develop programs to promote positive member experiences.

  • Accountable and responsible for establishing and running an ongoing set of collaborative initiatives to ensure the solutions developed for prioritized business problems are feasible to implement and subsequently implemented accurately.

  • Evolve the current set of design tools and methods and create standard process for applying human-centered design and design thinking for the BCBSM.

  • Assess incoming requests for design and manage resource assignments and scheduling to ensure the work is completed.

  • Collaborate with executives across business areas to advance the customer experience strategy while simultaneously balancing the needs and resources of each area.

  • Bachelor’s Degree in Design, Human Factors, Interaction Design or related field required. Master’s degree preferred.

  • Ten (10) years of experience in a related field required.

  • Ability to build, coach and develop high performing design teams.

  • Ability to foster teamwork and work effectively in a cross-functional team environment.

  • Ability to solve practical problems and deal with moving variables in situations with limited standardization and alignment.

  • Ability to demonstrate creativity, act independently and respond to highly ambiguous situations.

  • Advanced verbal, written communication and interpersonal skills to successfully interact with internal and external audiences.

  • Ability to influence others to achieve business unit objectives.

  • Passion for improving customer experience and ability to implement organizational change.

_All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability. _

Job: Prod Dev Mrkting & Sls Supp

Primary Location: Detroit

Organization: Corp Marketing & Cust Exper-4104

Schedule: Full-time

Req ID: DES00001