Quicken Loans Dir, Product Strategy in Detroit, Michigan

We’re America’s largest mortgage lender, closing loans in all 50 states. J.D Power ranked Quicken Loans “Highest in Customer Satisfaction in Primary Mortgage Origination” for the past eight consecutive years, 2010 – 2017. The company was also ranked highest in the nation for client satisfaction among mortgage servicers by J.D. Power for four consecutive years, 2014 through 2017, each year the company was eligible. There’s a simple reason we’ve been so successful: We care about the people we work with.

If you’re tired of stuffy, bureaucratic workplaces, then you’ll be delighted to find something different here. We strive to make a creative, fun and collaborative environment you simply won’t find anywhere else. Quicken Loans was named #1 in ESSENCE Magazine’s first ever list of “Best Places to Work for African Americans” in 2015. We've been on Computerworld's "Best Places to Work in IT" list for 13 years running, hitting #1 the last five years. We were also ranked #14 in FORTUNE Magazine’s list of "100 Best Companies to Work For" in 2018, remaining in the top-30 for the past 15 years.

The Product Strategy Director – Performance Management is responsible for developing and establishing models for sustaining value of a suite of products. This team member drives the requirements and development related to performance management and coaching. The Director understands product and sales trends, conducts feasibility and vendor research in partnership with other stakeholders and drives development projects as required.

Responsibilities

  • Be accountable for the overall adoption of performance management

  • Be an advocate for driving behavioral coaching with our client-facing teams

  • Build a team and deep analytics correlation between metric and KPI data and behavioral elements to drive improvements in client-facing roles

  • Own delivery of product strategy initiatives and drive vision sufficient to building and maintaining alignment with stakeholders

  • Synthesize primary and secondary research, prepare strategic analyses, produce insights and present recommendations as it relates to coaching and performance management

  • Collaborate closely with the product management and business stakeholders to assist in development of a comprehensive roadmap for coaching

  • Create and share visual product roadmaps that drive organizational consensus and support

  • Collaborate with cross-functional teams for product strategies and execution

  • Map goals to high-level initiatives in order to measure progress and ensure product features are delivering unique value for the business

  • Lead and develop a team of Product Managers and Product Analysts

  • Have a keen awareness of trends – consumer feedback, industry and competitor activity – in order to facilitate product innovation

  • Understand enterprise strategies and align the development of products to support

  • Formulate and implement longer term vision/direction/strategy for related products maximizing value to the business

Requirements

  • Minimum 5 years of product development leadership and team management experience

  • Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables

  • Experience with large-scale consumer and internal user technology products and contact center technology stacks

  • Strong communication, negotiation and problem-solving skills

  • Demonstrated competence in the area of human capital management and human factors management

  • Excellent benefits package that includes a 401(k) match, medical/dental/vision insurance and much more

  • Opportunities to participate in professional and personal development programs, including personal empowerment coaching, leadership training and ongoing personal growth training

  • Other incentives, contests and rewards, including trips, event tickets, cash prizes and more

Why We're Different

Corporate politics not your strong suit? The anti-corporate culture of Quicken Loans gives our team members the initiative to build solutions together and grow both personally and professionally. At Quicken Loans, we’re in the business of putting roofs over our clients’ heads, but we certainly aren’t putting ceilings on our team members’ careers. If you’re interested in working in a place with a philosophy that’s truly different, apply today.

Quicken Loans is an equal opportunity employer.

Disclaimer: Quicken Loans received the highest numerical score in the proprietary J.D. Power 2010 – 2016 Primary Mortgage Origination studies and the 2014 – 2017 Primary Mortgage Servicer studies. 2016 Origination (or Sales) based on 5,182 total responses and measures the opinions of customers who originated a new mortgage or refinanced within the past 12 months, surveyed in July – August 2016. 2017 Servicing based on 7,374 total responses and measures the opinions of homeowners on their mortgage servicing company, surveyed in March – April 2017. Your experiences may vary. Visit JDPower.com.

​Quicken Loans is the #1 online lender based on the ranking of Quicken Loans in comparison to online residential mortgage lenders included in the Inside Mortgage Finance "Top 50 Mortgage Lenders" report from Q2 2017.

Record Name: Quicken Loans Inc.

External Company URL: www.quickenloans.com

Street: 1050 Woodward Avenue