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Apex Systems, Inc Desktop Support Technician - 1133038 in Detroit, Michigan

h3 class="job-company"Description/h3div id="description"Role: Desktop Support TechnicianLocation: Detroit, MIType: ContractApex Systems, a national leader in IT staffing and solutions, is searching for Desktop Support Technicians to support a large client with a Windows Refresh project. This is a contract role in Detroit, MI. Light travel is required in the Detroit area depending on the facilities being serviced. We are looking for technicians with strong communication skills, strong work ethic, and experience supporting migration work. See below for further details!Responsibilities:ulliSupports migration efforts with strong familiarity in Windows environments/liliProvides desktop hardware support for the user community. Works on multiple functional systems that tend to be of moderate to high complexity./liliPerforms troubleshooting for moderate to high complex hardware, software and system problems. Acts as subject matter expert for at least one device type./liliResponds to incidents, performs diagnosis, executes incident resolution for those requiring medium to high complexity. Utilizes previous experience to reach resolution and will contribute to knowledge management system(s). Escalates issues when necessary./liliResponds to customer requests received via the service management application. Fulfills requests of moderate to high complexity. Interacts with the customers in a courteous and professional manner./liliAssists in the maintenance of and enters the appropriate data into the device asset management system and the knowledge management systems to capture knowledge and work processes./liliResponds to assigned issues and troubleshoots problems with desktops, laptops, tablets, mobile carts, printers and peripherals, including deployment of new devices. Identifies potential issues that could adversely impact end-user experience and takes corrective action. Participates in low complexity local and enterprise projects./liliPerforms proactive maintenance on devices. Assist other IT functional areas when needed./liliDay to day interactions with the user community and works collaboratively with business and IT stakeholders as it relates to incident management, request fulfillment and problem management./li/ulPlease reach out if interested!EEO EmployerApex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. divVEVRAA Federal Contractor/divdivWe request Priority Protected Veteran Disabled Referrals for all of our locations within the state./divdivWe are an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available a href="http://www1.eeoc.gov/employers/upload/eeoc\_self\_print\_poster.pdf" target="_blank" rel="noopener"here./a/div/div