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Blue Cross Blue Shield of Michigan Design Researcher - DES0000D in Detroit, Michigan

Responsible for defining the Design Thinking research track of work. Assist with clearly articulating research objectives and approaches. Support the team in executing and analyzing primary research. Develops research materials and key deliverables.Support and lead design research activities including research planning, fieldwork execution, analysis, synthesis, research story, and deliverables.Design and conduct usability tests using data-driven methods, analyze data and communicate findings to Design Thinking team and leadership.Conduct on-site and field research with end-users to facilitate design and development of web-based and other software products.Responsible for conceptualizing and managing the design research process through full cycle.Define design research plans based on relevant research and business objectives.Partner with other areas of the business to support new business initiatives by providing design research findings and recommendations.Attend and help plan community events, workshops, and conferences."Qualifications"Bachelors degree in Design Research or related field required.Five years of design research experience required.Working knowledge of all aspects of design research: recruiting processes; scheduling and logistics; protocol development; interviewing and moderating; analysis and framework development; video compilations; research deliverables.Ability to learn new software quickly.Experience with Microsoft Office, Adobe Creative Suite, and video editing software.Familiarity with online research tools is a plus.Strong communication skills and ability to deliver complex information.Advanced analytical, decision making, organizational, and creative thinking.Strong interpersonal skills and ability to effectively interface with all levels of management.Strong project management skills.Other related skills and/or abilities may be required to perform this job.All qualified applicants will receive consideration for employment without regard to, among other ground, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.Equal Opportunity Employerndash;minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity