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General Motors Data Analyst - Global Quality Team in Detroit, Michigan

About GMThere's never been a more exciting time to work for General Motors.To achieve our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion, we need people to join us who are passionate about creating safer, better and more sustainable ways for people to get around. This bold vision won't happen overnight, but just as we transformed how the world moved in the last century, we are committed to transforming how we move today and in the future.Why Work for UsOur culture is focused on building inclusive teams, where differences and unique perspectives are embraced so you can contribute to your fullest potential as you pursue your career. Our locations feature a variety of work environments, including open work spaces and virtual connection platforms to inspire productivity and flexible collaboration. And we are proud to support our employees volunteer interests, and make it a priority to join together in efforts that give back to our communities.Job DescriptionThe CX - Global Quality Team is responsible for overseeing the customer experience for all global contact centers. The team is responsible for driving continues improvements to the customer service delivery by setting Global Quality expectations and standards by managing the global quality governance, provide insights, tools, education/coaching, processes and guidelines to ensure we deliver a best-in-class customer experience.Roles and Responsibilities:The Data Analyst is required to accelerate predictive modeling and analytics in the CX Quality team. The Data Analyst will need to:* see solutions in sprawling data sets and have a business mindset to convert insights into strategic opportunities * bring teams of people together to solve enterprise problems. * provide operations with actionable data to develop and coach Contact Center Advisors to provide a best in class customer experience. * lead cross-functional projects using advanced data modeling and analysis techniques to discover insights that will guide strategic leadership decisions and uncover CX optimization opportunities.The Analyst will perform descriptive analysis, design and measure experiments with statistical rigor and visualize data to deliver actionable insights. The Analyst is the analytics expert working with cross-functional teams, using data to inform strategy and uncover areas of opportunity to enhance the customer experience.The Analyst focus will be on integrating large volume of data, analyzing the data from across the global business and designing reports and create insights and actionable data that drive operational performance improvements.* Implement automated processes for tracking data quality and consistency* Perform impact assessment and deep dive analysis to ensure data integrity, usability and completeness* Acquires and compiles structured and unstructured data and verifies its quality, accuracy and reasonableness. * Designs experiments, develops measurement plans, and tests hypotheses. * Performs analyses of historical data to surface trends and insights using advanced analytical methods.* Analyze key metrics to uncover trends and root causes of issues * Prepares and delivers visualizations and internal presentations that translate analytic insights into tangible, actionable solutions for business partners to implement. * Develops, owns, and manages recurring analytic or reporting processes.* Design, develop and maintain scalable, automated, user-friendly systems, reports, dashboards, etc. that will support our analytical and business needs * Capture the right metrics to influence stakeholders and measure s

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