Blue Cross Blue Shield BCBS of Michigan Client Technology Technician - BCB005UV in Detroit, Michigan
DESCRIPTION/RESPONSIBILITIES:Provide maintenance and support for basic client products, peripherals, network and physical moves. Partner with business clients to understand user needs and provide improvement to business processes, resolve problems, and technical solutions. This position is responsible for one or more projects/work initiatives/tasks concurrently as a team member. Work under general guidance from senior team members.* Work with team lead or senior team members to understand userrsquo;s client technologies requirements. Documents requirements.* Provide input during short-term client technologies project/task planning efforts with team members. Document discussion and agreements.* Participate in the deployment of new or upgraded images, software and hardware for multiple clients. Configure and install desktop PCs, peripheral equipment, laptops and other mobile devices. Follow established procedures for performing configuration changes, updates and upgrades. Perform repairs to hardware, software, and peripheral equipment, following design or installation specifications.* Provide feedback on new software performance and testing.* Participate with Level 2 issue assessment and resolutions of problems. Diagnose and resolve client workstation and mobile device hardware and software issues. Create temporary solutions until permanent solutions can be implemented. Provide technical support to meetings that include video conferencing. Document solutions to common problems and responses for frequently asked questions.* Provide feedback on the development procedures based on established policies related to Business Continuity Disaster Recovery development.* Gather research data on vendor products.* Adhere to policies, procedures and standards. Support IT inventory management.* Provide on-the-spot training to clients, as needed.* Other duties as assigned.All qualified applicants will receive consideration for employment without regard to, among other grounds, race, color, religion, sex, national origin, sexual orientation, age, gender identity, protected veteran status or status as an individual with a disability.