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McKinsey and Company Client Success Analyst McKinsey Transformation in Detroit, Michigan

sectiondiv/divdivfont class="bold"Qualifications/fontdivdivdivulliUndergraduate degree with an excellent academic record; graduate degree a plus/lili3-5 years of account management or client success experience in a consultative product or services environment; consulting experience is a plus /liliExperience in project management or change management and demonstrated project and program management skills; experience with SaaS and/or digital products a plus/liliClear verbal and written communication skills to present complex value propositions to client senior executives/liliExcellent listening skills to fully understand client needs/liliStrong relationship management skills; able to manage clients throughout internal and client organizations/liliAbility to lead creative problem solving sessions /liliExceptional time management, prioritization, and multitasking skills; ability to pivot and adjust priorities when needed/li/ul/div/div/div/div/sectionsection divfont class="bold"Who You'll Work With/fontdivdivYou will work with our McKinsey Transformation (MT) Assets teamsin our North America locations. The client success analyst role is integral tothe success of onboarding and retaining clients. You will drive the effectiveness andefficiency of our Client Success team by collaborating with colleagues acrossour global team. This includes colleaguesacross all business functions including marketing, client development, servicedelivery operations, analytics, visualization and product.MT Assets equip clients to successfully manageimprovement programs and transformations via tech-enabled assets and solutions,including flagship product, Wave. Wave is a proven program management solutionthat ensures superior execution and value delivery across 1,000+ transformationprograms. Focused on business impact,Wave is a cloud based platform that allows clients to track the impact ofindividual initiatives and understand how they affect longer term goals. Combining both an intuitive interface andMcKinsey's business expertise gives clients a simple and insightful picture ofwhat can otherwise be a complex process. by allowing them to track the progressand performance of initiatives against business goals, budget, and timeframes./div/div /div/sectionsectiondivfont class="bold"What You'll Do/fontdivYou will use your client success skills to provide support to client services teams and their clients, both directly and in partnership with other MT Assets Client Success team members. In this role, you will work with client services teams and MT Assets delivery staff to drive seamless implementation and long term satisfaction and support in client environments. You will create and update content and materials for client workshops and reviews. You will ensure clients are engaged with and see the value of McKinsey Assets by monitoring and analyzing performance, ensuring awareness of key features and offerings and building capabilities. You will participate in client licensing conversations, security and contracting processes.As a key member of the Client Success function, you will own and support critical elements of team process improvement and delivery including knowledge management activities, CRM system hygiene and tracking and analysis of key KPIs and deliverables. You will also need to acquire necessary product knowledge to become proficient in best practices conversations and suggesting ideas internally to optimize reporting and ongoing client needs. You will provide effective client support by proactively understanding client needs and maintaining knowledge of industry trends, best practi

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