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Rock Family of Companies Chief Technology Officer in Detroit, Michigan

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

Preferred Qualifications

  • Experience leading engineering recruiting processes, setting standards for hires and maintaining a high-quality candidate pipeline with hands-on responsibility

  • 10 years of experience in a software development/engineering role

  • 7 years of experience in management or a leadership role, leading a team of 10+ individuals either direct or matrixed, including experience leading a remote team

  • Bachelor's degree in engineering, computer science or a related field

  • Experience in cloud infrastructure, building at scale and test automation

  • Excellent leadership, team building and management skills

  • Ability to be encouraging to team and staff; ability to mentor and lead

  • Ability to align multiple strategies and ideas

  • Confidence in producing and presenting work to various stakeholders

  • Excellent written and verbal communication skills

  • Ability to align multiple strategies and ideas

  • In-depth understanding of the industry

  • Strict adherence to the company philosophy, mission statement and sales goals

  • Excellent analytical and time-management skills

  • Knowledge of CRM tools such as Salesforce, VinSolutions, Elead, DealerSocket and Dominion Sales Center

  • Knowledge of finance tools such as RouteOne and DealerTrack

  • Experience with Cox Automotive Group, Reynolds & Reynolds, CDK Global and/or Vista Equity Partners

  • Knowledge of digital tools such as Roadster, Shift, AutoFi and AutoGravity

Job Summary

The Chief Technology Officer oversees all company technology and technological resources related to Rock Connections Automotive and our advertising and business operations initiatives. They will establish Rock Connections Automotive technology vision, strategies and plans for growth.

This team member has a strong technical background in building to current and future scale, development, automation, cloud infrastructure, the software development life cycle and experience in the digital media industry, including programmatic platforms. The Chief Technology Officer will focus on maintaining and improving all technological issues in the company.


  • Set the company technical vision and oversee development for Rock Connections Automotive and the company's network

  • Partner with various teams throughout the organization to prioritize engineering efforts and deliver on the strategic growth vision

  • Develop strategic plans and set timelines for evaluation, development and deployment of all technical, web and mobile services

  • Identify opportunities for network, web and mobile services, internally and externally

  • Collaborate with team leaders, marketing, production and operations as advisor of all technologies involved with the company

  • Collaborate and provide leadership with key network infrastructure partners to maintain network health and growth

  • Ensure technology standards and best practices are met

  • Define objectives and performance measurements for the technology team and its subsets

  • Maintain and optimize software development process and set objectives for process

  • Mentor and grow team members

  • Establish software development process and set objectives for process

  • Review time frames and budgets

  • Oversee hiring across the technology team

  • Share technological visions, opportunities and risks company wide

  • Study current and new industry trends, technologies and software development

  • Represent the company at conferences, industry and networking events

  • Maintain network security with the IT team

  • Ensure the company's technological processes and service comply with all requirements, laws and regulations

  • Provide leadership in a fashion that supports Rock Connections’ culture and values

  • Develop and implement disaster and emergency recovery plans

  • Define company standards for systems, equipment and software

  • Study information processing systems to evaluate effectiveness and make recommendations for improvement

  • Oversee buy vs. build decisions and perform diligence on potential technology partners

Who We Are

Rock Connections is a contact services provider that makes interactions between brands and consumers easier and more effective. Serving a wide range of well-known national brands, we provide client care and sales for companies in a variety of industries, including finance, automotive and health care. Leveraging technology, data and industry-leading training to strategically connect with consumers, we improve conversion rates and provide a greater return on marketing investments for our partners. We have a proven track record of strengthening brand reputations and driving value for the businesses we represent.


This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at 1-800-411-JOBS.

The Rock Family of Companies uses world-class recruiting and talent management teams to help each member organization recruit the best and brightest. If you’re looking for the next step in your career, you’ve come to the right place.