Scientific Games International Inc Certified Field Technician II in Detroit, Michigan
Certified Field Technician IIJob ID #:IRC11461 Location:Detroit, MI Functional Area: Field ServicePosition Type:Full Time RegularBusiness Unit:GamingPosition DescriptionJob Summary:The person in this position is responsible for installation, setup, maintenance, and reconfiguration of Scientific Games (SG) product/equipment in our facility or at the location of the customer. Under the supervision of the Field Service Manager or Lead Technician, will perform troubleshooting techniques to resolve problemsEssential Job Functions:* Ensures that tools and equipment are kept in proper, safe, and working condition* Returns completed paperwork for processing in a timely manner* Provides high quality service to customers* Troubleshoots problem down to the component level using internal diagnostic tests, options, and functional testing.* Visits clients and performs gaming maintenance* Stays abreast of the latest technology and is able to install updates* Replaces faulty components when authorized by the customer* Verifies property specifications so product options and parameters can be set accordingly* Reviews customer issues with management and tech support Position Requirements Qualifications:Training and/or Experience:* Minimum of one to three years of experience in the assembly, testing, or repair of electronic devices* Ability to follow detailed written and verbal instructions and technical documentation.* Valid driver's license for the state in which you are based* Valid gaming card (or ability to obtain one)Knowledge, Skills and Abilities:* Mechanical assembly skills* Knowledge of electricity, electronics, and mechanics of gaming type devices* Working knowledge of Microsoft Office Suite and able to use the internet.* Ability to learn and understand SG products, including theory of operation, abnormal operation, troubleshooting and repair.* Strong customer service and communication skills* Strong problem solving skillsEducation:* High school diploma or its equivalentPhysical Requirements:* Ability to lift and carry 75 lbs.Work Conditions:* The work conditions are representative and typical of similar jobs in comparable organizationsSG is an Equal Opportunity Employer and does not discriminate against applicants due to race, ethnicity, gender, orientation, veteran status, or on the basis of disability or any other federal, state or local protected class. If you'd like more information about your equal employment opportunity rights as an applicant under the law, please click here EEOC Poster.