Ally Associate Sales Performance Analyst in Detroit, Michigan
Provides front end customer service and support to the national insurance sales team quickly addressing dealer account needs. Responsible for executing processes involved with dealer enrollments, incentive administration, quality control tracking and dealer account maintenance. Responsible for standard daily operations and support of inbound or outbound customer service contact call center environments. Also maintains quality documentation for product compliance administration. The Sales Support team is aligned to Sales Regions providing adequate coverage for all areas and creates synergies with teams they support. A significant portion of time is spent providing the highest standard for customer service and also participates in light analytics for quality monitoring of operational initiatives.
Service the Sales Support group email box and phone queue to resolve daily operational needs from the sales team and other supporting groups.
Executes dealer enrollment process for assigned regional sales team.
Performs DEC/CLIP product compliance administration.
Execute incentive program administration and system setup.
Assist Region with dealer portal ID suspensions, password resets, and entitlements.
Communication with sales organization to support corporate objectives.
Perform operational analytics required for tracking enterprise initiatives, sales projects and accuracy evaluation of processes executed within the group.
Communication with dealership personnel and outside stakeholders to request or follow-up with required information; escalate high risk issues to management.
HS diploma or equivalent required. Associate / Bachelor's degree in business related discipline preferred.
P&C License required. May acquire license upon hire for the role.
3 + years in financial services or similar industry is needed. Prior leadership experience is preferred. Education may be used as a proxy for experience.
Flexible to accommodate regional work schedules.
Prior Customer Service Representative experience preferred.
Excellent communication, customer service, and problem-solving skills, including the ability to maintain composure under stress.
Self-started and self-motivator.
Contributes to team effort by accomplishing related results as needed
Handle special projects/ other related assignments as delegated by the supervisor.
Typically requires advanced knowledge of Microsoft Office Programs.
Ally Financial Inc. (NYSE: ALLY) is a leading digital financial services company and a top 25 U.S. financial holding company offering financial products for consumers, businesses, automotive dealers and corporate clients. Ally's legacy dates back to 1919, and the company was redesigned in 2009 with a distinctive brand, innovative approach and relentless focus on its customers. Ally has an award-winning online bank (member FDIC), one of the largest full service auto finance operations in the country, a complementary auto-focused insurance business, a growing digital wealth management and online brokerage platform, and a trusted corporate finance business offering capital for equity sponsors and middle-market companies.
Business Unit/Enterprise Function Description
Ally Auto works directly with dealers nationwide to provide one of the most comprehensive suites of auto financing products and services in the industry. Ally offers new and used vehicle inventory financing, consumer financing, leasing, commercial loans and vehicle remarketing services. As a full-service provider, Ally understands dealer needs and is committed to helping them maximize sales and profitability. With nearly 100 years of industry experience, our employees' expertise allows us to provide our customers with the highest level of service, providing value that helps dealers build brands, better serve customers and stay ahead of the competition. Ally is also a full spectrum auto servicing organization that includes value streams from customer care to remarketing, and many support areas. It is a fast-paced, challenging and collaborative working environment. Our employees are focused on consistently delivering a superior customer experience.
Total Rewards Information
Ally's compensation program offers market-competitive base pay and bonus pay potential based on achieving personal and company goals. Plus, we have a flexible paid time-off program with an emphasis on work-life balance.
Ally offers a variety of benefits to protect your health and well-being, provide financial security and balance your work-life needs including:
Industry-leading 401K Retirement Savings Plan including Matching and Company Contributions
Comprehensive wellness program with financial incentives designed to help you achieve your best health
Flexible health insurance options including dental and vision
Pre-tax Health Savings Account with generous employer contributions
Pre-tax dependent care and commuter benefits
Other work-life integration benefits including Paid Parental & Caregiver Leave, Adoption Assistance, Back-up Child & Adult/Elder Care, Child Care Discounts, Tuition Reimbursement, LifeMatters Employee Assistance Program, Weight Watchers and other employee discount programs
Ally is an Equal Opportunity Employer
We extend equal employment opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity or expression, pregnancy status, marital status, military or veteran status, genetic disposition or any other reason protected by law.
Job Title: Associate Sales Performance Analyst
Company: Ally Financial Inc.
Category: Sales Support
BU Function: Insurance
Requisition ID: 18-5711