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Rock Family of Companies Amrock Resolution Analyst in Detroit, Michigan

The Rock Family of Companies is made up of nearly 100 separate businesses spanning fintech, sports, entertainment, real estate, startups and more. We’re united by our culture – a drive to find a better way that fuels our commitment to our clients, our community and our team members. We believe in and build inclusive workplaces, where every voice is heard and diverse perspectives are welcomed. Working for a company in the Family is about more than just a job – it’s about having the opportunity to become the best version of yourself.

Preferred Qualifications

  • Knowledge of mortgage documents and an understanding of their purpose

  • Experience working in escrow

  • Proficient knowledge of the Microsoft Office suite

Job Summary

The Amrock Resolution Analyst utilizes their strong communication skills to facilitate resolutions on post-closing issues. This team member works closely with different business areas and performs research independently to complete tasks and solve issues. The Amrock Resolution Analyst is highly skilled in multitasking and prioritizing time sensitive issues.

Responsibilities

  • Research shortages for payoffs, taxes and homeowner’s insurance to determine the cause and solution

  • Collect funds from the appropriate party to satisfy shortages

  • Resolve issues with all incoming and returned mail

  • Work with the accounting team to initiate wires and issue checks

  • Work with the legal team to resolve escalated issues

Who We Are

Amrock is one of the largest providers of title insurance, property valuations and settlement services in the nation. The company is an authorized agent of the highest-rated title insurers in the industry, and its solutions power many of the nation's largest residential lending institutions. Amrock is a preferred provider to five of the top 20 Fortune 100 companies and many of the largest residential mortgage lenders. The company is based in Detroit and retains regional operating centers in Ohio, California, Pennsylvania and Texas.

Disclaimer

This is an outline of the primary responsibilities of this position. As with everything in life, things change. The tasks and responsibilities can be changed, added to, removed, amended, deleted and modified at any time by the leadership group.

The Company is an Equal Employment Opportunity employer, and does not discriminate in any hiring or employment practices. The Company provides reasonable accommodations to qualified individuals with disabilities in accordance with state and federal law. Applicants requiring reasonable accommodation in completing the application and/or participating in the employment application process should notify a representative of the Human Resources Team, The Pulse, at 1-800-411-JOBS.

The Rock Family of Companies uses world-class recruiting and talent management teams to help each member organization recruit the best and brightest. If you’re looking for the next step in your career, you’ve come to the right place.

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