Beaumont Health System Service Request Specialist in Dearborn, Michigan
GENERAL SUMMARY:Receives customer requests for service on hospital facilities and equipment. Assesses and prioritizes problem, creates work order and routes to appropriate technician. Maintains work order system. Communicates with customers and technicians regarding work order status.ESSENTIAL DUTIES:1. Acts as initial contact point for incoming requests for service or maintenance related to hospital facilities and equipment.2. Receives requests from external customers and internal employees via telephone, voicemail, fax and e-mail.3. Gathers information to assess customer's need, prioritizes the reported problem, and enters request into work order system.4. Creates accurate work orders and routes to appropriate shop or department in a timely manner.5. Answers customer questions regarding status of work orders.6. Issues specialty work orders (Shutdowns, RSI, SMAP, Move) Contacts outside vendors for service requests on equipment covered by service contracts.7. Consistently uses tools and equipment appropriately on the job.8. Maintains and contributes to a safe work environment.This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. It should be understood, therefore, that incumbents may be asked to perform job-related duties beyond those explicitly described.STANDARD QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.A. Education / Training:High school diploma or GED.B. Work Experience:Moderate level of medical terminology and data entry experience preferred.C. Certification, Licensure, Registration:NoneD. Other Qualifications:Excellent communication and interpersonal skills will be required in order to communicate with vendors, guests, hospital staff, management, co-workers and all other persons associated directly or indirectly with Beaumont Health.The job requires some autonomous decision making.Work is generally performed in accordance with standard practices.The job requires regular operation of standard office equipment, and ability to perform computer data entry.Demonstrate advanced proficiency in current Microsoft Office Suite applications (Word, Excel, PowerPoint, and Outlook) with the capability to master company specific software and databases and other business software.Beaumont Health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, status as a protected veteran, or status as a qualified individual with a disability.