Ford Motor Company Quality Analyst in Dearborn, Michigan
Job Description & Qualifications:
At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation.
If good is just never good enough for you, Ford Quality shares your passion for striving for perfection. We’re responsible for driving the continuous improvement efforts that enable Ford to deliver the highest quality products and services. As part of this dedicated and diligent team, you’ll help us drive operational excellence through such innovative, proprietary initiatives as our Global Product Development System, Quality Operating System and New Model Launch. You’ll need a solid background in cross-functional collaboration as you work closely with integrated teams in Manufacturing, Product Development, Purchasing, Marketing, Sales and Service. Join us and help us take Ford quality higher and higher.
What you’ll be able to do:
Leverage Connected Vehicle Data (Leading Customer Indicators) as a real-time data source to improve upon any early issues as well as to support proper prioritization on improving Traditional Quality Metrics;
Become the Voice of the Customer within Enterprise Connectivity while maintaining a Customer-Centric Attitude and behavior at all times;
Pro-Actively Drive investigations and take actions to deliver Traditional/Leading metrics towards Best-In-Class performance;
Support creation of an up-to-date Quality Framework encompassing all Connectivity Features
Ability to quickly benchmark (internally and externally) while establishing action plans on quality indicators, across all Connected Vehicle Features;
Proactively identify and gather peer support to quickly solve any issues affecting Customers
Critical Success Factors
Maintain Leading and Traditional KPIs below yearly-established metrics
Establish/Track actions to achieve Best In Class (BIC) metrics
Submit monthly Quality reports to Quality Management with action plans
Pro-actively address early rising customer facing issues by interacting real time data (using Operational Analytics dashboards and/or querying Ford Cloud data) as well as customer communication channels (CRC, App Stores, etc.)
A passion for trouble shooting and appetite for gaining a deeper understanding of multiple technologies across a complex ecosystem
Keep a clear communication channel on daily work/activities with Direct Supervisor/Peers, while maintaining resilience to balance among daily/weekly new demands
The minimum requirements we seek:
3+ years of proven experience handling Connected Vehicle related Quality concerns
3+ years of working experience with:
Connected Vehicle cloud-based systems
Smart phone Apps
Our preferred requirements:
Ability to be Data-Driven and make thorough usage of all Connected Vehicle Data;
Ability to trace historical performance across all KPIs and clearly depict issues affecting Quality Metrics
Ability to clearly communicate technical ideas/findings to a cross functional team
What you’ll receive in return:
As part of the Ford family, you’ll enjoy excellent compensation and a comprehensive benefits package that includes generous PTO, retirement, savings and stock investment plans, incentive compensation and much more. You’ll also experience exciting opportunities for professional and personal growth and recognition.
If you have what it takes to help us redefine the future of mobility, we’d love to have you join us.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire.
Visa sponsorship is not available for this position.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.
For information on Ford’s benefits and compensation, click here: https://clicktime.symantec.com/34jag92XUFJYHaNge9RMLCD7Vc?u=https%3A%2F%2Fcorporate.ford.com%2Fcontent%2Fdam%2Fcorporate%2Fus%2Fen-us%2Fdocuments%2Fcareers%2F2021-benefits-and-comp-GSR-sal-plan-1.pdf
Auto req ID:
Ford Motor Company
Enterprise Connectivity (EC)
Ford Motor Company
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