Ford Motor Company Product Owner - Prognostics in Dearborn, Michigan
Product Owner - Prognostics
Job Description & Qualifications:
At Ford Motor Company, we believe freedom of movement drives human progress. We also believe in providing you with the freedom to define and realize your dreams. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career potential as you help us define tomorrow’s transportation.
The Effortless Service & Maintenance – Assistant Product Owner is responsible for the identification, development, execution and ongoing management of Prognostic/Predictive features focused on vehicle health, maintenance, and repair. You will have a laser focus on the customer perspective, utilizing everything in your playbook to ensure we deliver the best customer experience through all channels (Mobile App, Web, Fleet Telematics, In Vehicle Infotainment). The Connected Vehicle features in your portfolio will help to create a Smart Vehicle for a Smart World, and change the way customers experience their vehicle. You own it!
What you’ll be able to do:
Lead development of the overall feature strategy and customer experience, based upon competitive benchmarking, consumer trends, SWOT analysis, etc.
Collect and incorporate global customer feedback into platform capabilities and roadmap priority for retail and commercial businesses.
Collect and incorporate stakeholder input from strategy, marketing, technical, privacy, legal, finance and accounting teams to ensure the proper capabilities and priorities are reflected on the roadmap.
Work closely with product development team to develop and prioritize business requirements across software platforms and applications needed to define a holistic service to business and consumer customers of Ford products.
Work with product designers to create and validate User Interface designs and wireframes.
Work with product managers to translate customer needs into a backlog of user stories for software engineers and accept these user stories as they are completed.
Act as the voice of the customer with all product analysts, product managers, senior leadership and development teams.
Success looks like a clearly articulated product strategy, vision and roadmap with milestones to get us from now to a launched commercial product that has been informed by user research, user testing and experimentation.
Communicate the vision to all stakeholders.
The minimum requirements we seek:
3+ years experience in user experience design
3+ years experience in agile development
5+ years of experience in customer experience design, product development and/or Software Development
Our preferred requirements:
MBA or MS is preferred.
Technical background with ability to quickly understand a specific domain and identify the trends and opportunities in that space.
Excellent analytical, interpersonal, and communication skills; ability to adapt communication style based on the audience.
Thrive in environments where there is a lot of ambiguity and you have the opportunity to add order
Experienced at building strong working relationships, influencing teams to take action and earning the trust of senior stakeholders.
Project management skills such as Rally or Jira
Experience with Automotive Customer Service, Dealerships, or Commercial/Fleet Operations are a plus.
What you’ll receive in return:
As part of the Ford family, you’ll enjoy excellent compensation and a comprehensive benefits package that includes generous PTO, retirement, savings and stock investment plans, incentive compensation and much more. You’ll also experience exciting opportunities for professional and personal growth and recognition.
If you have what it takes to help us redefine the future of mobility, we’d love to have you join us.
Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Visa sponsorship is not available for this position.
We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status.
For information on Ford's salary and benefits, please visit: https://corporate.ford.com/content/dam/corporate/us/en-us/documents/careers/2021- benefits-and-comp-GSR-sal-plan-1.pdf
Auto req ID:
Ford Motor Company
Enterprise Connectivity (EC)
Technology and Software
Ford Motor Company
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