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Arab Community Center for Economic and Social Serv Manager, Capacity Building in Dearborn, Michigan

Manager, Capacity Building

Department: NNAAC (National Network for Arab American Communities)

Location: Dearborn, MI


Job Title: Manager, Capacity Building

Job Status: Full-Time

Job Summary: Under limited direction from a senior level manager, the Manager of Capacity Building is responsible for developing quality resources, programming, networking and skill-building opportunities for NNAAC member organizations, providing customized assistance that responds to individual member requests and implementing efforts to increase membership. This position directly impacts ACCESS- mission by growing our national reach and playing a leadership role in improving the standing of the national Arab American community.

Essential Duties and Responsibilities:

  • Create and implement opportunities for members to be actively engaged with NNAAC through programming, monthly webinar series, sub-committees, remote and in-person networking and special initiatives or projects

  • Develop and manage a process for identifying the comprehensive needs of NNAAC members and connecting them with the resources they need to move forward

  • Effectively respond to requests from members and provide them with timely and relevant information

  • Manage the annual Capacity-Building Grant using best practices of philanthropy and organizational development to help members increase their organizational effectiveness

  • Facilitate and/or support NNAAC sub-committees and their work

  • Strategize, recommend and develop new member programs and services for NNAAC based on member feedback

  • Deeply understand the vision, mission, programs, strategies and capacity needs of NNAAC members

  • Develop and manage a process for member feedback on NNAAC programs and services, analyze data related to member growth and experience, and use data to drive decisions, make adjustments based on performance and inform strategy

  • Regularly assess the network-s effectiveness

  • Working with the NNAAC team, provide comprehensive support for the members and make recommendations for changes in services

  • Inspire the members to move together to advance the collective vision of NNAAC/ACCESS - -A just and equitable society with the full participation of Arab Americans-

  • Act as a liaison between members, ACCESS departments, and partner organizations

  • Create and maintain updated internal profiles on all NNAAC members, including programming, capacity needs, advocacy activities, self-identified goals of growth, their visions and our engagement with them

  • Plan and execute special events for members that may include conferences, trainings, webinars and/or regional gatherings

  • Develop and maintain strong, trusting relationships with NNAAC members

  • Grow the network by actively identifying and recruiting new NNAAC members and managing the membership application process in conjunction with the NNAAC Director

  • Operate standard office equipment and use required software applications

  • Perform other duties and responsibilities as assigned

Knowledge, Skills and Abilities:

Knowledge of:

  • Advanced concepts, practices and procedures in non-profit management, philanthropy, and capacity-building

  • Grant writing

  • Related community resources providers

  • Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received

Skill in:

  • Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office

Ability to:

  • Partner with other functional areas to accomplish objectives

  • Inspire confidence and passion in external audiences to build effective relationships with a range of stakeholders

  • Be an innovative thinker, with a track record for translating strategic thinking into action plans and results

  • Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed

  • Objectively gather information, identify linkages and trends and apply findings to assignments

  • Organize and prioritize multiple tasks and meet deadlines

  • Manage difficult conversations with stakeholders and provide a high level of customer service in a calm and professional manner

  • Communicate effectively, both orally and in writing

  • Interpret, speak and write in Arabic, Spanish or other native language of the predominant service population is preferred

  • Maintain confidentiality of agency and client information

Educational/Previous Experience Requirements:

  • Minimum Degree Required:

  • Bachelor-s degree

  • Required Disciplines:

  • Social Sciences, Non-profit Management, Business, Public Administration or related field


  • At least 4 years of experience working in a nonprofit organization, with specific experience in training, coordination, event planning, relationship building with community stakeholders and capacity building consulting

  • Experience working with Arab American organizations and grant writing preferred

  • Any equivalent combination of experience, education and/or training approved by Human Resources


  • Licenses/Certifications Required at Date of Hire: None

Working Conditions:

Hours: Normal business hours, some additional hours may be required

Travel Required: Local, in-state, and national, up to 20-50%

Working Environment: Climate controlled office