
Job Information
Arab Community Center for Economic and Social Serv Manager, Capacity Building in Dearborn, Michigan
Manager, Capacity Building
Department: NNAAC (National Network for Arab American Communities)
Location: Dearborn, MI
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Job Title: Manager, Capacity Building
Job Status: Full-Time
Job Summary: Under limited direction from a senior level manager, the Manager of Capacity Building is responsible for developing quality resources, programming, networking and skill-building opportunities for NNAAC member organizations, providing customized assistance that responds to individual member requests and implementing efforts to increase membership. This position directly impacts ACCESS- mission by growing our national reach and playing a leadership role in improving the standing of the national Arab American community.
Essential Duties and Responsibilities:
Create and implement opportunities for members to be actively engaged with NNAAC through programming, monthly webinar series, sub-committees, remote and in-person networking and special initiatives or projects
Develop and manage a process for identifying the comprehensive needs of NNAAC members and connecting them with the resources they need to move forward
Effectively respond to requests from members and provide them with timely and relevant information
Manage the annual Capacity-Building Grant using best practices of philanthropy and organizational development to help members increase their organizational effectiveness
Facilitate and/or support NNAAC sub-committees and their work
Strategize, recommend and develop new member programs and services for NNAAC based on member feedback
Deeply understand the vision, mission, programs, strategies and capacity needs of NNAAC members
Develop and manage a process for member feedback on NNAAC programs and services, analyze data related to member growth and experience, and use data to drive decisions, make adjustments based on performance and inform strategy
Regularly assess the network-s effectiveness
Working with the NNAAC team, provide comprehensive support for the members and make recommendations for changes in services
Inspire the members to move together to advance the collective vision of NNAAC/ACCESS - -A just and equitable society with the full participation of Arab Americans-
Act as a liaison between members, ACCESS departments, and partner organizations
Create and maintain updated internal profiles on all NNAAC members, including programming, capacity needs, advocacy activities, self-identified goals of growth, their visions and our engagement with them
Plan and execute special events for members that may include conferences, trainings, webinars and/or regional gatherings
Develop and maintain strong, trusting relationships with NNAAC members
Grow the network by actively identifying and recruiting new NNAAC members and managing the membership application process in conjunction with the NNAAC Director
Operate standard office equipment and use required software applications
Perform other duties and responsibilities as assigned
Knowledge, Skills and Abilities:
Knowledge of:
Advanced concepts, practices and procedures in non-profit management, philanthropy, and capacity-building
Grant writing
Related community resources providers
Processes, rules and regulations of various services and funding agencies surrounding the eligibility and maintenance of the services being received
Skill in:
- Operating standard office equipment and using required software applications for program area and other applications, including Microsoft Office
Ability to:
Partner with other functional areas to accomplish objectives
Inspire confidence and passion in external audiences to build effective relationships with a range of stakeholders
Be an innovative thinker, with a track record for translating strategic thinking into action plans and results
Facilitate meetings, ensuring that all viewpoints, ideas and problems are addressed
Objectively gather information, identify linkages and trends and apply findings to assignments
Organize and prioritize multiple tasks and meet deadlines
Manage difficult conversations with stakeholders and provide a high level of customer service in a calm and professional manner
Communicate effectively, both orally and in writing
Interpret, speak and write in Arabic, Spanish or other native language of the predominant service population is preferred
Maintain confidentiality of agency and client information
Educational/Previous Experience Requirements:
Minimum Degree Required:
Bachelor-s degree
Required Disciplines:
Social Sciences, Non-profit Management, Business, Public Administration or related field
and
At least 4 years of experience working in a nonprofit organization, with specific experience in training, coordination, event planning, relationship building with community stakeholders and capacity building consulting
Experience working with Arab American organizations and grant writing preferred
Any equivalent combination of experience, education and/or training approved by Human Resources
Licenses/Certifications:
- Licenses/Certifications Required at Date of Hire: None
Working Conditions:
Hours: Normal business hours, some additional hours may be required
Travel Required: Local, in-state, and national, up to 20-50%
Working Environment: Climate controlled office
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