The Auto Club Group IT Architect in Dearborn, Michigan

The Auto Club Group (ACG) provides membership, travel, insurance and financial services offerings to approximately 9 million members and customers across 11 states and 2 U.S. territories through the AAA, Meemic and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

Primary Duties and Responsibilities (details of the basic job functions):

Provides the highest level of infrastructure technical expertise and project leadership in the department. Designs and develops technical and business initiatives and strategies in order to support the infrastructure department and IS goals. Develops an understanding of the Auto Club Group (ACG) business strategy and competitive environment to ensure technology solutions align with business requirements. Provides recommendations to senior management regarding new technology, design and system enhancements. Provides support to Security in the development of appropriate audit controls and procedures.

Develops work plans and estimates for complex projects and ensures that project teams remain on schedule and within budget. Monitors risks to ensure the operations integrity of each release throughout the implementation cycle. Develops and maintains vendor relationships.

Preferred Qualifications:



Preferred Experience:

3 -5 years of working knowledge/experience in administering, developing and Implementing solutions within the Service-Now platform.

  • Experience with ServiceNow ITOM (Discovery, Service Mapping, Event Management, Orchestration, Operational Intelligence, Cloud Management and Release Automation)

  • Experience with ServiceNow ITBM (Demand Management , PPM Suite, Vendor Management, Resource Management)

  • Experience with ServiceNow ITSM (Incident, Problem, Change, Asset, Service Catalog, Security Operations, Vulnerability response)

  • Experience with Performance Analytics in creating Reports and Dashboards.

  • Experience with Service Portal using Angular JS/Bootstrap framework.

  • Experience with Web Services integrations using SOAP or REST.

Preferred Certifications:

Service-Now Certified Implementation Specialist

Service-Now Certified Application Developer

Service-Now Certified Administrator





Work Environment

Works in a temperature controlled office environment.

Required Qualifications (these are the minimum requirements to qualify):

Bachelor Degree in Computer Science or related field or applicable professional certification and/or eight to ten years relevant technical and analytical experience.

Requirements include the same as previous in job family plus strong technical, analytic, design and development experience.

Extensive experience in/with:

  • Developing and implementing multiple architecture frameworks, models and integrated strategies to support enterprise requirements

  • Use of leading edge tools and model based development

  • Vendor management to ensure resource requirements and timelines are met

  • Monitoring risk and ensuring the operation integrity of each release throughout the project implementation cycle

  • Multi-faceted technology architectures

  • Technical strategic and tactical enterprise project management

  • Developing business plans for technology initiatives

Strong knowledge of:

  • Complex tactical infrastructure technology

  • Security and control procedures

Strong leadership experience including:

  • Providing technical consultation, mentoring and training to less senior staff

  • Providing technical knowledge and leadership to project teams/technical project maintenance teams

Ability to:

  • Drive project solutions and hold project team members accountable for the successful achievement of solutions

Strong written communication skills, including, but not limited to, procedures and technical material preparation and presentation.

The Auto Club Group offers a competitive compensation and benefits package including a base salary with performance based incentives; medical/dental/vision insurance, 401(k), generous time off, a complimentary AAA Membership and much more!

Important Note:The above statements describe the principal and essential functions, but not all functions that may be inherent in the job. This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all of its affiliated companies, is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Job: *Information Technology

Organization: *IT

Title: IT Architect

Location: MI-Dearborn

Requisition ID: 180001BA