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Job Information

TEKsystems Incident Analyst in Dearborn, Michigan

Description:

We have an opening for an Incident Analyst 2nd shift. This person will be responsible for monitoring for any issues and then triaging those to the team to alleviate the issue. They use Spunk and Dynatrace for monitoring tools. They are 24/7 support so at this time the shift is second shift (1/1:30pm – 9/9:30pm) until the AP location takes over support. There will also be some on call support required for the weekends.

Skills:

incident management, change management, problem management

Top Skills Details:

  1. 3+ years of experience with Incident Management

  2. 3+ years of experience utilizing monitoring tools for incidents and triaging to the technical team to resolve the issue

  3. 2+ years of experience with Change and Problem management

Additional Skills & Qualifications:

2nd shift

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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