G-TECH Services, Inc. Analyst General/Professional in Dearborn, Michigan
Seeking engineering support to triage, manage and coordinate internal and external customer issues. The scope of work includes analyzing and tracking customer issues, review Non-Functional performance, execute the verification and validation process and methods, connect issues to appropriate engineers, and track/support development of corrective plans. * Review defect issues being submitted by customers, executives, VoCF fleet, etc. * Capture issues in Jira, as appropriate and provide detailed responses. * Triage each issue to identify root cause. This might require interviewing of drivers, capturing CAN logs, collecting Charles proxy logs, and/or reviewing cloud transactions. * Create 5D’s as needed to document issues and support the drive to resolution.
- Work with key stakeholders to define issue and add to backlog - Own creating Jira tickets, tracking and facilitating meetings to obtain updates - Manage/prioritize backlog of current issues/ enhancements - Collaborate with software development teams during development to clarify feature objectives and address questions, dependencies, and gaps - Work closely with stakeholders to plan, launch and implement deliverables on time and in accordance to specifications and requirements - Consume customer, team and client feedback and align to business needs - Strong oral and written communication, organization, time management and analytical/problem solving skills - Strong facilitation and follow-up skills
- Automotive Industry experience - Self-motivated, flexible, adaptable to change - Clear focus, decisiveness and strong initiative to deliver results - Experience with complex technical product delivery and requirements gathering/analysis - Ability to communicate to business requirements to technical team - Preferred experience working in Agile software development environment and with cross-functional teams
- Bachelor’s degree or equivalent work experience
- Engineering or Business bachelor's degree - 1-3 years’ experience in automotive industry
Category Product Engineering
Req ID JN -032021-115543