Iron County Medical Care Facility IT Helpdesk Technician in Crystal Falls, Michigan

The Iron County Medical Care Facility (ICMCF) seeks an IT Helpdesk Technician to join their team in Crystal Falls, Michigan. The IT Helpdesk Technician works under the supervision of the Technology Director to provide software, hardware and related computer component support and maintenance with the goal of optimal computer systems operation, including end-user support and education, if necessary. This position provides support and assistance with facility business phones, communication pagers and DVR/camera security systems as necessary and directed. This position consists of a standard 40-hour work week with rare, occasional added hours during emergency and/or planned situations. Work hours are 8am - 4pm with possible “On Call” if circumstances warrant it. RESPONSIBILITIES OF THE IT HELPDESK TECHNICIAN. ulliProvide excellent first level support for technology work to ICMCF staff on computer technical issues./liliUpdate computer workstation software as necessary./liliFollow-up with customers, provide feedback and see problems through to resolution./liliProperly escalate unresolved queries to the next level of support./liliEnsure proper recording, documentation and closure of repair tickets./liliRun computer cable drops and receptacles for additional computers, cameras, etc. following safe protocol and working with maintenance as needed./liliAssist with set-up of new workstations, as necessary, and within ICMCF protocol, software settings./liliFormat machines and re-install windows and software as needed./liliClean ICMCF technology equipment on a regular schedule./liliAssist with server maintenance as necessary./liliRepair and troubleshoot printers and workstations working with vendors as necessary./liliWork with telephone company to maintain business phone systems./liliBecome familiar with, follow have clear knowledge of HIPAA ICMCF Security guidelines/ policy./li/ul COMPENSATION/BENEFITS. Starting wage of $17.25 per hour with increases at 6 months and 1 year. In addition, the ICMCF offers a comprehensive package of benefits including medical, dental, vision, pension plan, paid time off (vacation, holidays, sick time, personal days) and life insurance. WHAT YOU NEED TO BE SUCCESSFUL AS OUR IT HELPDESK TECHNICIAN.ulli2-year Associates degree in Computer Science or related field with 1-year experience in a network business environment uor/u 3 years’ experience managing or working actively in a business network environment, preferred./liliMust have knowledge of and experience in Active Directory, DNS, DHCP, and Anti-Virus./liliMust have working knowledge of MS Office programs and Office 365 proficiency./liliMust perform well under pressure and be resourceful in obtaining information/skills that support a fast paced often crucial IT environment./liliMust be able to carry out oral and written directions and work without supervision./liliMust be organized and particular to detail./liliMust have good people skills as a team player, willing to establish and maintain a good working relationship with other departments, co-workers, vendors and residents./liliMust be in good physical condition, not afraid of heights and able to lift, bend, stoop and work with awkward equipment and spaces related to the technology environment./liliMust be trustworthy and dependable when working with sensitive document