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Nuspire, LLC Network Operations Center (NOC) Engineer in Commerce, Michigan

HALO NOC Engineer


About Nuspire: Nuspire is a leading managed security services provider (MSSP) founded over 20 years ago to revolutionize the cybersecurity experience by taking an optimistic and people-first approach. Our deep bench of cybersecurity experts use world-class threat intelligence and 24x7 security operations centers (SOCs) to detect, respond and remediate advanced cyber threats.

Position Description:

The HALO NOC Engineer role is a 24x7x356 mid to senior level role that is the top escalation point in the NOC for client issues and configurations. Engineers execute highly technical changes and client requests in a timely manner, respecting change windows and client requests. Engineers provide mentorship, guidance and review tickets for their junior team members. In addition to operational tasks, Engineers work on projects, documentation, procedure changes and become HALO subject matter experts for particular Nuspire technologies.


  • Configure and troubleshoot advanced/complex client requests for Nuspire?s managed products and services

  • Process and remediate escalated NOC connectivity and availability alerts for all clients

  • Identify and develop documentation and knowledge base articles for all NOC members

  • Document all actions in cases to effectively communicate information internally and to client

  • Open tickets with Vendor support and coordinate solutions when necessary

  • Run and analyze SIEM Reporting. Perform investigations and RCA based on findings

  • Work on projects as assigned by leadership team

  • Submit appropriate internal bug, support and feature requests

  • Perform large- and small-scale firmware upgrades for all clients

  • Attend relevant meetings and take notes as needed

  • 24-hour On-Call rotation

  • Perform Global change requests and script pushes

  • Review Technician tickets for technical and process errors

  • Provide overall guidance, instruction and leadership to NOC and clients

  • Maintain and expand working knowledge of current managed technologies and network security landscape

Required Skills and Experience:

  • Multi-vendor firewall experience (Fortigate, Palo Alto, Sonicwall, Cisco, etc.)

  • 3+ years experience working in professional IT environment working on advanced networking infrastructure

  • Advanced Understanding of the following networking concepts and tools:

  • OSI Model

  • IPv4/IPv6 Addressing and Subnetting

  • Understanding of UDP and TCP communication flow

  • Networking ports and protocols

  • Routing: Static and Dynamic

  • SIEM Analysis

  • Packet capture/tcpdumpProblem Solving

  • Wireless Networking (802.11 standards)

  • VLAN, WAN, LAN, Security Zones


  • Email Protocols and Functionality

  • Network Design

  • Understanding of VOIP configuration and protocols

  • Ability to use common networking tools (ping, nslookup, tracert, etc.) for troubleshooting and diagnosis

  • Customer-first Mentality

  • Attention to Detail

  • Ability to write technical documentation for varying levels of technical personnel

  • Strong Time and Project Management skils

  • Understanding of IT Security concepts, best practices and market direction

  • Strong Professional Communication: Written and Oral

  • Ambitious Team Player

  • Strong Critical Thinking

  • SIEM platforms

  • Ability to assist in network-related Incident Response

  • Advanced proficiency with the following technologies:

  • MS Office

  • Multiple Vendor Firewalls such as Fortinet, Palo Alto, Meraki, Cisco etc.

  • Firewall Cloud Management (Panorama, FortiManager, etc)

  • Linux

  • Wireshark

    Preferred Skills:

  • Automation scripting (Powershell, batch files, etc.)

  • Design, implementation, security of Authentication (LDAP, RADIUS, etc.)

  • SQL or Database experience

  • Vision for Process Improvement

  • Experience or advanced knowledge with Endpoint Security

  • Ability to train/mentor junior team members

  • Experience with firewall deployments in cloud infrastructure such as Oracle Cloud, AWS, Azure, etc.

  • Advanced proficiency with the following technologies:

  • Powershell

  • Directory Services

  • SQL

  • Windows Events

  • RMM tools

  • FortiSuite

  • Endpoint Protection (SentinelOne, Crowdstrike, Cylance, CarbonBlack)

  • Wireless Controller/Access Points

  • Learning Management System (Adobe Captivate, etc.)

Education/Certifications/Training Required:

  • Associates degree in Computer Information Systems, Computer Science or relevant equivalent work experience

  • Network-related certification Network+, CCNA, CWNA, CCNP, CCIE

Education/Certifications/Training Preferred:

  • Bachelor?s degree in Computer Information Systems, Computer Science or relevant alternative

  • Master?s degree in Computer Information Systems, Computer Science, Cybersecurity or relevant alternative

  • Industry Certifications: Security+, Linux+, CCENT, CySA+, CEH,

  • Palo Alto Network certifications: PCCSA, PCNSA, or PCNSE

  • Fortinet NSE Certification

Work conditions/environment:

  • Great experience and growth with a global leader in network security

  • Locations in: Commerce Twp., MI ? Walled Lake, MI ? Centennial, CO

  • Nuspire provides a top work environment, as recognized by Crains Detroit, Golden Bridge "Best and Brightest," Corp! Magazine and The Detroit News.

  • Full benefits including but limited to: 6 different Blue Cross Medical HMO and PPO Options, Mutual of Omaha Dental, Vision, Short-term and Long-term disability, Life Insurance, 401k and Monthly PTO accrual from your first day of employment, along with many opportunities to earn additional PTO through monthly employee awards and participation in ?Nuspire Good Time? Events.

  • ?Nuspire Good Time? events 2x per month to build team cohesion.

  • Nuspire is an Equal Opportunity Employer

Awards & Recognition

  • MSSP Alert listed Nuspire in the Top 30 of their Top 200 MSSPs of 2019

  • Best & Brightest Places to Work in Metro Detroit 8-time Winner 2011, 2014 ? 2020

  • Best & Brightest Places to Work National 4-time Winner 2011, 2017 - 2019

  • Cyber Security Excellence Award Winner for Best Cyber Security Company 2017 - 2019

  • Gartner Inc. included Nuspire in ?2010 & 2011 Magic Quadrant for MSSPs, North America?

  • Selected as a ?Top Workplaces? winner in 2009, 2010, 2011 and 2015

  • INC Magazine ?One of America?s Fastest-Growing Private Companies?

  • Nuspire was highlighted as a "Michigan's key IT story? in its 'Upper Hand' commercials featuring Jeff Daniels.

  • TMCnet.com Tech Culture Award, 2016

  • Corp! Magazine?s ?Economic Bright Spot? winner, 2017

About Nuspire Employee Culture:Nuspire has signed managed services solutions contracts in South America, Europe and Asia while continuing to expand its network operations centers and data centers in North America. This continued growth over 20 consecutive years allows employees to have constant opportunities to expand their role and responsibilities within the organization.

At the core of Nuspire's business model is its emphasis on the human component of business. Nuspire provides network management, monitoring, and security as a service to large organizations and the people, expertise, and experience are critical to our success. This ideal is not only reflected in how Nuspire delivers services to its customers but also in how it treats its employees. The culture is focused on building team cohesion and employee career growth through a blending of traditional programs and unique outside of the box experiences.

Nuspire strives to be an industry leader; the employees it hires have the drive and talent to be leaders in their field. Nuspire's employee culture reinforces these ideals; rewarding excellence while providing a unique and exciting business environment. To find out more, please visit www.nuspire.com.