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Rose International, Inc. Helpdesk in Chesterfield, Michigan

div class="bodyTextHeading5"Position Title: Help Desk 1 (3rd shift)/divdiv class="bodyTextHeading5"Position Number: 350074/divdiv class="bodyTextHeading5"Location: Lansing, MI 48917/divdiv class="bodyTextHeading5"Position Type: Temporary/divdiv class="bodyTextHeading5"Required Skill Set:/divdiv class="bodyText5"Help Desk, Microsoft Office, Scheduling, SOP/divdiv class="bodyTextHeading5"Position Description:/divdiv class="bodyText5"**C2C is not available****Only U.S. Citizens and those authorized to work in the U.S. can be considered as W2 candidates.**Role: Help Desk 1 (3rd shift)Start Date: 10/26/2020End Date: 10/08/2021Location: Lansing, MI 48917Short Description:One 3rd Shift position needed. Thank you. Please confirm candidate meets ALL requirements, work authorization specs, has own/reliable transportation, etc.The work is performed at the location listed on the DETAILS tab. Regular travel between locations is not common - but it could be required intermittently - which would require an active driver's license.Due to the role type of information/data access involved - this position is on-site SOM. Many current Client roles new reqs are working remote for now, due to COVID - but this is not one of them. Please make sure candidates are aware.per Client, 3rd shift hours will be 10p to 8.30a, 4 days/wk. Days are Sun through Weds - meaning contractors come to work @ 10pm Saturday evening (considered Sunday) work until 8.30a Sun morning. The 4th day is Tues night 10pm - to 8.30am Weds morning.Complete Description:This position is responsible for initiating Incidents for Client Business Functions. Manages Medium, High, and Critical Incidents, including triage and assessment of impacted systems. Escalates Incidents to tier II for Major Incident investigation. Notifies and escalates to support teams using Standard Operating Procedure (SOP) 12. Sends Communications Matrix Notifications using SOP12-2 for High and Critical Incidents. Monitors server and network system monitoring tools and responds appropriately to alarms. Monitor the environmental equipment (Generators, UPS, PDU, Air Conditioning and buildings water supply) to ensure their proper operation. Complete documentation of how the problem/issue was uncovered, who it affected, and the steps taken up to and including the final solution. Monitor the security equipment and situations to ensure their proper operations and report all issues/irregularities to the proper organizationsersons. Track and monitor security concerns. Complete documentation of how the issue/irregularity was uncovered, who it affected, and the steps taken up to and including the final solution. Monitors system resources (e.g. processor, memory and input/output) to ensure that Service Level Agreement performance criteria are met and that system resources are not being over-utilized by one customer. Opens trouble tickets and assign to the appropriate support group. Grants physical access to hosting centers both locally and remotely. Administers established security policy for physical access to the (2) Hosting Centers. Executes programs and jobs on the mainframe computers utilizing an operator display terminal. Controls production utilizing Automated Scheduling Systems to ensure that jobs are completed in the time required by the customers. Responsible for tape library functions including pulling and hanging tapes for production, test batch processing, managing off-site storage and logging user input tapes as needed. Prepares and submits status reports det

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