SUN Technical Services, Inc. ServiceDesk in Bridgman, Michigan
sectiondivdivdiv/divdivThis is a contract position located at our clients site in Bridgman, MI. We are looking for a responsible individual to provide ServiceDesk support to a diverse population of users. This will entail interacting via phone, email, instant messaging and face-to-face communication. When communicating with users appropriate questions will be asked to resolve issues. Job title/compensation will be commensurate with qualifications. There is no relocation or per diem associated with this position./divdiv/divdivQualified candidates will have:/divdiv/divdiv/divul type="disc"ul type="disc"liAssociate Degree in Computer Science, technical or related field OR High School diploma / equivalent with 2 years of IT experience, 2-6 years or more HelpDesk experience (in addition to any experience previously identified) is preferred./li/ul/uldiv/divul type="disc"ul type="disc"liWorking knowledge of MS Windows, MS Office, ServiceNow, hardware and software installation./li/ul/uldiv/divul type="disc"ul type="disc"liExcellent oral and written communication skills/li/ul/uldiv/divul type="disc"ul type="disc"liAttention to detail and is highly organized./li/ul/uldiv/divdiv/divdivJob Responsibilities include:/divdiv/divdiv/divul type="disc"ul type="disc"liProviding courteous, sympathetic and empathetic customer service./li/ul/uldiv/divul type="disc"ul type="disc"liManage HelpDesk tickets in a timely manner; including follow-up with users to ensure issues are resolved./li/ul/uldiv/divul type="disc"ul type="disc"liDocument customer interactions and issue resolutions including published communications for frequently asked questions./li/ul/uldiv/divul type="disc"ul type="disc"liAdditional responsibilities may be assigned dependent on selected candidateacirc;euro;trade;s abilities./li/ul/uldiv/divdiv***Must be able to pass a criminal background, Drug/Alcohol test (including medical/recreational Marijuana even though legalized in some states and CBD Oil), MMPI, and employment testing/divdivEOE- Females/Minorities/Protected Veterans/Individuals with Disabilities- BHI Energy is a federal contractor that requests priority referrals of protected veterans./divdiv/div/div/div/sectionBHI Energy is an Equal Opportunity Employer and provides a fair and equal employment opportunity for all employees and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. BHI Energy is a federal contractor that requests priority referrals of protected veterans.