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Logicalis US System Engineer - Linux amp; Docker in Bloomfield Hills, Michigan

OverviewSummarySupports client environments as member of Logicalis' 24x7x365 operations team. Responsible for support, incident management, problem management and change management for devices and resources monitored by Logicalis Managed Services. Provides Tier 3 engineering and support for relevant technology of environments.Essential Duties and Responsibilities* Performs break/fix troubleshooting, server and software updates and feature enhancements t- relevant technology infrastructure; implements and troubleshoots complex environments.* Responds and solves client issues utilizing technology tools, procedures, and training through awareness of service offerings and Service Level Agreements (SLAs).* Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in place for each client when working t- resolve client requests or outages.* Maintains current knowledge of core service offerings and SLAs. Understands all Logicalis service offerings t- better support client as well as expanding any service offering t- current clients.* Supports escalated issues; coordinates communications between operations staff; supports staff t- resolve complex issues.* Participates in managing client change requests and problem ticket resolution.* Works with Logicalis teammates t- propose enhancements t- client environments.* Collects statistical information t- monitor growth and reports t- management.* Acts as escalation point for Tier I and Tier II technical teams. Directs team members in incident, problem and change request resolution and guidance on projects.* Follows change management process (peer reviewed by Tier III or Tier lV resource).* Interacts with other support departments t- provide resilient computing environments for Logicalis clients.* Documents environments, processes and procedures t- enable support of environments by other team members.* Provides periodic environment review and suggests enhancements of services or resiliency of environments.* Creates, uses and maintains technical and process documentation.* Remains current on technical and company related literature/correspondence and regularly reviews administrative procedures.* Coordinates service outages with Service Delivery Managers as required.* Documents post-incident response and root cause analysis.* Sets course for repeatable processes and auditing Logicalis processes against service descriptions.* Provides technical leadership and acts as technical resource and mentor t- team members.* Demonstrates and actively promotes an understanding and commitment t- the mission of Logicalis through performing behaviors consistent with the organization's values.* Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order t- ensure adherence in a manner that reflects honest, ethical and professional behaviors.* Supports and conducts self in a manner consistent with customer service expectations.Supervisory ResponsibilitiesThis job has n- supervisory responsibilities.QualificationsT- perform this job successfully, an individual must be able t- perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made t- enable individuals with disabilities t- perform the essential functions.Education/Experience/Technical Requirements/Certificatio